crystal rodgers review about company Home Services at The Home Depot

I ordered a shower installation on Nov. 16th. The sales person that came to my house was excellent (obviously because by the time he left I had ordered a $7500 shower installation). I was told to expect my new shower by mid January. January came and went...no email....no phone call....no updates and no shower. I called for an update and was told my install was actually going to be mid February. Mid February came and went....no email...no phone call.....no shower. I called home depot and got no answers. I went to the store to inquire and was told they would have to look into it and call me later. When I finally received a phone call I told them that I would like to cancel my installation because it has been months and I was tired of waiting. I had opened a home depot credit account for this install and had already paid over a thousand dollars for the shower that never came. It is now March.....no cancellation has processed and no money refunded. I still have an open install order on my home depot account and a balance showing on the credit card. You would think that there would be at least a little attempt at some customer service but there has been zero effort. It is nearing four months since I ordered my shower and I have nothing to show for it except a new credit card and $1000 dollars missing from my checking account.