David Lake review about company Home Services at The Home Depot

I don't usually write reviews but in this case felt compelled. I decided to have a new $3,500 front door installed. I went into the store in August. My door is finally getting installed in January. 5 months. I can be patient as long as the store keeps me informed on the status of my order. Home Depot has not once in the last 4 months called me to let me know what is going on with my order. I had to go into the store 4 times to essentially demand an update. Each time resulted in at least an hour with a rep trying to "figure out what is going on" and unfulfilled deadlines and promises of a "future phone calls to keep me posted." If you are in a hurry with a home improvement project go somewhere else. On a side note, I decided to get new carpeting throughout my house at the same time. When I went into Home Depot for an estimate and because they were advertising "guaranteed free installation within 72 hours" I got my estimate but when I asked about the installation and if I could expect it within the next few days the customer service rep actually laughed at me. She said, we advertise that but NEVER meet the deadline. "They" will probably give you a gift card in its place. I went to Lowe's. I will be going to Lowe's for EVERYTHING from now on.