Aundrea Hymas review about company Home Services at The Home Depot

I never write reviews, but feel compelled to write one for this store. Long story but here goes.....One of our fur babies had been very sick all of 2017. One of the biggest issues he had was that he lost his eye sight over night due to a condition called SARDS. In addition, he developed diabetes and became unable to hold his bladder and started having accidents in the house. We made the decision to to put a dog door in our home to give him access to get outside whenever he needed too to prevent further accidents. What does Home Depot have to do with this story you may ask? Well, here's where they come in. The dog door was at the correct height inside the house, but outside the house there was a decent size drop from the dog door to the ground. With our little guy now being blind, he wouldn't be able to see that drop and could get hurt. I needed to build a step for him so he would have some sort of landing as he went through the door. I measured what I thought I needed and went into Home Depot looking for some odd sized scrap pieces of lumber to build a box/step. I spoke with Roy and Jacob in lumber. They were both so friendly and willing to help. Unfortunately, they didn't have what I was looking for that day. Roy took the measurements I had written down and said he would keep an eye out for anything that might fit my needs and call me the next day he was in to work. I left thinking that was nice, but honestly didn't expect a call back. Two days later, the day Roy said he would be back to work, not only did he call me as promised, he let me know that my box/step had been built and was ready for me to pick up. WHAT?!?!? Yep, he built the box for me (probably knowing that I didn't have a clue what I was doing from our previous meeting). I can't even begin to tell you how this act of kindness touched my heart. It was such a hard year getting our boy healthy and this was the final thing we needed to help him with some independence. When I arrived at Home Depot the next day to pick it up, Erin greeted me and said "I know exactly where your box is!". She took me straight to it with a big, friendly smile. When I saw it, I was in shock!! It was a beautiful cedar deck like step/box!!! I had to fight back tears. Roy went out of his way to help us with something that probably seemed pretty small to him, but it meant the world to us. I am so thankful and am now a Home Depot customer for life. Thank you Roy and crew. Your kindness means more than I could ever say. I wish more places had this kind of caring customer service. THANK YOU!!!