Edward Velez review about company Christian Plumbing & Tile, Inc.

Firstly, My wife and I have never call a plumber or a plumber service prior to three days ago. The first company I called (whom I will not name) arrived at my home and advised me that they could not determine the problem (which in my estimation was blow back of water emanating from the toilet bowl(s) and eventually shooting up from the shower and tub of our bathrooms ) The employee advised he had no clue and recommended the use a telescopic camera to locate the problem. I asked the price of the cameras use and was told $395. That $395 was just for the employee to use the telescopic camera to find the source of blockage, this price did not include fixing the problem. Needless to say I passed on this company. I asked my painter, Ken, of A Magic Touch Painting if he could recommend a plumber. Ken recommended Christian Plumbing & Tile Inc. and provided the phone number. I called Christian Plumbing & Tile Inc. and spoke to the owner, Doug. After explaining the issue in my lack of plumber terminology, Doug advised he was finishing up on a call for service and would stop by as soon as he could. About an hour later Doug called and advised he was on his way. Upon arriving my home Doug and his employee, Ron, listened as I explained the issue at hand. Doug advised it souped like blockage in the pipes and recommended using a "snake" to check the lines. After using the "snake" they locate the source of the problem- ROOTS. The roots had grown over a period of time and caused serious problems within our home. Doug and Ron not only repaired the damage but installed a new toilet I had purchased the day before (11/19/17). Not only did they fix the problem, but they explained each step as I watched them throughout the process. Based on Doug's knowledge, professionalism and expertise, my wife and I have saved his phone number as he was be our "go-to" plumber in the future. On a side note, this was a stressful time for me as my wife and we both proudly serve in the Armed Forces and I am set to deploy soon. Christian Plumbing & Tile came without hesitation, provided a solution and fixed the problem. Thanks again Doug.