Terry Overacker Plumbing, Inc.

Terry Overacker Plumbing managed to break off their snake in our main drain (in two places) getting 80' of it lodged in our lines, charged us $800 for the pleasure, and left. We've since called in another company to assess the damages, cutter head is lodged in city main sewer, going to cost us almost $10,000 to have the yard/street dug up, snake retrieved, and line repaired. Other company says other than a few roots our line is just fine, no collapse, no breaks, in their opinion it was inexperience, rushing, poor equipment condition, or all three on the part of Overacker which likely caused the snake to snap, they were astounded that Overacker still billed us $800 for the "work" performed. Since Terry Jr. left the company, there does not seem to be any customer service left, avoid this company at all cost, learn from my $10,000 mistake in trusting them.

we have Terry over to install two new exterior spigots in our home. one of the fittings, the newer crimp style, popped this spring when I turned the water back on to the spigot. the other one was fine. I called Terry, he looked up the service call.. we scheduled them to come out to fix it. Then they charged us $245! I could see this coming when he began to question if the line was bleed out before winter. It indeed was. But I guess Terry would rather blame a customer for a bad fitting that may have been installed improperly.. and loose a customer, gain a bad review -- than take the 10-15 minutes to make it right. we will not be using Terry Overacker Plumbing again.

I called them to get an estimate on some misc plumbing needs. They were very nice on the phone, and Terry himself was pleasant to talk to. They said they will do an estimate and if I do not do the work it would be $88 which is very reasonable. The reason for this rating was the plumber who came out could be described as a "good ol' boy". Meaning he is stuck in the 1950's in his way of communicating. He was very dismissive and glossed over details because my husband and I "are not plumbers". He even said "and blah blah blah" when going over the scope of work! As someone in the trades who puts together estimates, I considered his demeanor outdated and borderline insulting. He had a young trainee with him and I hope that the trainee can use this a learning experience how not to treat people.

We have known the Overacker's for many years and appreciate their high integrity and excellent work. I would recommend them without hesitation to anyone looking for a quality plumber.

I have used this service three times. The son, Terry Overacker Jr., replaced a garbage disposal unit for a fair price and his work was excellent. I would hire him any time- its his Dad who is the rip-off artist! Next time I called, I got Terry Overacker Sr., who charged way too much (I forget for what...) The third time, last week, Terry Overacker Sr., charged my widowed mother $365.00 for twenty dollars worth of material and twenty minutes of his time. I had no idea what he was doing as I have no plumbing experience but it turned out he put in a "ball joint" or a turn off valve. I told him, if he charged my Mother that - I would pay him (because I had agreed to- even though I had no idea what he was doing...)but would never use his service again as it was literally less than twenty minutes of his time and $20.00 dollars worth of material! I confronted him about the cost and he told me I was paying for his "EXPERTISE." I told him that I'd rather pay someone a lot less for less expertise... He took advantage of the fact we were ladies and had no experience with plumbing! My Mom has COPD and widowed... He is a shark and I will never call this company again!