H2C Heating, Cooling & Plumbing

I have used H2C for plumbing repairs before and once again they were FANTASTIC!! The plumber, Keith, was very friendly, knowledgeable and thorough. Their prices are good and they are very honest people. I would highly recommend using them for any of your plumbing issues. I'll never use anyone else!

Integrity, honesty, knowledgeable. This is how I describe Pete from H2C. I highly recommend this company.

We hired H2C to come out and remove and reinstall our water heater, water softener and furnace last year during a remodel in May. Everything went fine and they were on time, everything went back in without a hitch and we were very pleased. Fast forward a few months and we went to replace our whole house humidifier filter, and the drain tube for the humidifier snapped off. Come to find out, the tech put a hose clamp on the drain spud. Normally this would be a perfectly fine thing to do if the hose isn't staying on, as long as you don't crank the clamp down as much as you can. Well the tech did and the end of the drain tube was now deformed and stuck in the end of the hose. My wife and I checked pictures that we had taken before and after and noticed that the clamp was not there before. When we called to see if they would cover replacing it since their tech cranked it down in the first place and broke it, we were met with "we'll call you later on this" with no call, and then through a text message which took 6 days to get back to us, "we cannot take responsibility for old existing equipment, we would be happy to help you out with the repair, however it will be chargeable, but we will not charge you a trip charge" Unhappy with this response, Pete the President of the company called finally. He stated that he would have to charge us for the time. I tried to tell him that since his employee broke it, he should cover all of it. He refused and then offered to cover the part too (which is only $11 on Amazon for an OEM Aprilaire drain spud). He said that he would go half on the trip charge. Now if this was any other kind of situation, I can be reasonable and accept things that may be unfair. However, once I got home and inspected the spud myself and realized that I could have the whole thing fixed in under 2 minutes, I realized at what complete BS this is. $45 normally for a tech to come out, now $22.50 to replace an $11 part, that I can do myself, but shouldn't have to since his tech broke it in the first place?!?!? I understand people need to make money. I don't expect a free ride in life. However, when an employee of a company breaks something and then you don't take responsibility for it is deplorable. The Twin cities need to know that H2C does not take responsibility for their employees actions, and because of that...avoid this place like the plague. I hope it was worth the $11 Pete, because reviews speak louder than actions.

In early 2018 we called H2C in order to get a quote on a new furnace after having issues with our old unit. We were fortunate to find out that H2C technician checked the warranty. I did not even think of that with a 18 year old furnace. Thankfully our old furnace was under warranty and they replace replaced the heat exchange. Granted there was some luck in this, but this is the only company that checked the warranty. The three other companies we called didn't even think about checking the warranty and wanted to sell us a $10,000 furnace. In short this company is worth calling.

Great customer service. Pricing fair and work stellar. I would use again!