Sean Smith review about company Home Services at The Home Depot

Home Depot countertops department pulled a bait and switch (old switcheroo?) on my wife and I. We provided the specialist at Home Depot with very accurate measurements of our countertops, we rounded up so we wouldn't be under quoted. After getting a quote we applied for a Home Depot credit card and paid the balance. Home Depot sent out professionals to measure our countertops and we did not hear back from anyone for more than a week. When we called to inquire about the next step we were told we had to pay an addition $1,700 before anything else could be done. "Pay $1,700 or cancel your order". It took a while for us to figure out because they tried to hide the truth but we eventually discovered that the specialist had input our measurements incorrectly and had quoted us the wrong price. After contacting store management we were told it was just an estimate and that this sort of thing happens all the time. They refused to take responsibility for the negligence of their employee and didn't care about the effect their blunder would have on our project, wallets or credit scores. I would recommend to anyone thinking about using Home Depot for a job to get a second opinion before you buy because when all is said and done Home Depot will tell you to Pay up or Shut up.