Chris Lutz review about company A & B Plumbing, Heating & A/C, Inc.

Got a verbal quote of $XXX for relocating a water meter with copper. The meter wasn't able go in the in the original location we discussed, although only had to be moved a matter of feet. A & B acknowledged this change but communicated no change in cost. I did not receive a change order in writing nor verbal. PEX was installed, not the copper I had quoted. When the bill arrived I found an additional $XXX surprise charge we never agreed upon. I paid the $XXX by the due date and later sent A & B Plumbing a letter stating I wouldn't be able to pay the additional $XXX because it was never agreed upon. 6 weeks later I received call from them asking why they hadn't received my payment. At this point it is 4 months after the work was completed. I would think a properly functioning company would attempt to make their outstand collections prior to 3 months after the due date. They claim to never have received my letter. I proceeded to spend 20 minutes on the phone with them as they stated they gave me a "more than fair price" and know that because "they had a good guy on the job, he knows what the job costs to do". I simply stated a phone call takes less than a minute to make, were you not able to take 1 minute to communicate the additional costs to me before proceeding with the work?. I was further accused of "accusing them of being criminals" because I wouldn't pay the $XXX charge, when really I only asked that they operate as a competent contractor. They have since sent me to collections. We'll see where this goes. I'm not sure if my age was a factor as I am probably younger than their typical customer, but will challenge their credibility if an attempt to be taken advantage of is made. I would consider this company only as a last resort unless this is how you, as a customer would like being treated. Right or wrong or indifferent on either parties behalf, this is experience I received when working with this company.