Bershinsky Plumbing & Heating Inc

I needed to have a residential sprinkler system modified to finish our basement. Most companies didn't want to do it because the system is part of the water supply for the house, not dedicated to just fire suppression. When I called Deb she checked to make sure they could do it, set up the appointment and got all my info. The only snafu was that I had to call 2 times asking for my quote, it took a few weeks to get. The price was fair and when I signed off the work Deb again did a great job. The installer came out, double checked with me about the work to be performed and got it done quickly and correctly. Thanks again for the good work.

Deb is the best. She helped me find prices and suggestions to keep costs down. Not many professionals will do that any more. Highly recommend Bershinsky Plumbing.

We continue to be very satisfied with Bershinsky Plumbing. They have come to our aid on several occasions over the last 10 years. We recently called on them this fall for a remodel of all 3 of our bathrooms as well as a repair of a kitchen sink leak. They came when they said they would, gave suggestions to reduce the cost, & then did the job professionally. We'll use them again!! Friendly staff and reasonable charges; what more could you ask for?!?!

I'm not sure if its because this is a small town and customer service expectations are different, however, I could not believe the experience I had with Bershinky's Plumbing. Our kitchen plumbing completely fell apart and our property management company called upon them to fix it. They told us that they were supposed to be here within the time frame of 12pm-2pm, which was fine with us. However, they did not get out here in that time and we ended up having to contact THEM because they apparently cannot perform the function of inputting a phone number correctly to let the expectant customer know the status. I then called and asked for the service manager, Deb, who instead of listening to my concerns decided to tell me how most everything was out of her control and the whole world was against her on that day. She then decided to argue with me about what her options were to remedy the situation, instead of understanding that me, as a customer, cannot access her kitchen and is stressed out- no her day and her needs were put above any concern for a customer. I'm not sure how this type of customer service allows a business to exist for 30 years, but I'm going to chalk it up to Fort Collins being a small town that doesn't know any better.

I've had Bershinsky out a few times to take care of a few plumbing projects. They are always on-time, courteous, helpful and do a great job getting the project done. They care too, making sure the project is not just done, but doing the little things to do the project right.