Home Services at The Home Depot

"""48 hour return policy""" for appliance. Wow. Got a new washer from Home Depot. Didn't need to wash my cloth 3 day after. Found out brand new washer didn't work. Service call to manufacturer -ONE WEEK-- Found defective motor. Order Parts--ONE WEEK--. Part on back order. NO WASHING

If you are going to purchase carpet and get it installed by Home Depot, I suggest you think twice. They have only one carpet contractor (American Carpet South Inc). ACS will call you the day of the installation and tell you when they will come and install your carpet. I called a week in advance to schedule my installation for the AM slot, they called me at 7:22 (the day of) to inform me that they will come at 2PM. I asked what happen to my AM slot that I scheduled a week ago? he said we never guarantee a time slot, but contradicted himself later by saying, the other customer requested the first stop. I asked him, who waits for a company to call them in the morning to be informed of when they will show up to install their carpet?

I purchased cabinets through Home Depot. I had to change consultants twice due to unprofessionalism. After providing perfect measurements to the designer, we were inundated by a couple errors. The most egregious being a miscalculation on a counter top extension. The designer provided with those dimensions based on the dimensions of the space and cabinet piece. Only the designer knew the cabinet dimension so I relied on her to provide accurate numbers. The stone was cut too wide based on the dimensions provided. The Home Depot store manager insisted that they are not liable for this mistake since Home services were not used to install everything and I even got the response that I did not provide our existing counter top numbers. A bold-faced lie. We also had a cabinet that was too wide. In addition to the failures by Home Depot, we had numerous quality issues with American Woodmark cabinets. Their customer service and representative response was deplorable. Back and forth trying to get them to replace flawed or damaged pieces. Home Depot has to initiate everything with Woodmark which they failed at miserably. We spent around $12,000 at Home Depot in the past 3 months and feel very dissatisfied. Makes me want to boycott them and shop at their competitor even though they are much farther away. My suggestion to anyone looking to buy a kitchen. Look to a professional kitchen and bath company as you will potentially run into problems with Home Depot.

Best home depot in the dc metro area!!!