Smith & Keene

We recently had two Min-split units on our second floor installed by Smith and Keene and i have to say it was a Ten Star rated service and installation. Starting with the salesman Chris Outten who not only provided a very competitive price but lent us a window AC unit to use in one of our bedrooms while we were waiting for the units to ordered come in. The Heat indexes that week in July were averaging around 110 degrees. The installation was provided by Alex and Grant two young men that have restored our faith in the Millennial generation. They were always on time, respectful, courteous, hardly ever took a break, neat, cleaned up after the job, and performed a complicated installation and completed it with in the time frame they quoted and made sure all the units were working properly before they left. We also had a new electric panel installed as part of the installation. This was performed by their electricians Sam and Tyler. Again they arrived on time, were courteous, completed the installation within the time quoted, cleaned up after the job was complete, and made sure all the electricity was working before they left. My Wife and I thought this was the best service and installation we have ever experienced and we have experienced many over the years. We would highly recommend Smith and Keene to anyone looking for HVAC services. Mark Jacobson Norfolk

Technician came out last Thursday check unit and said it had a leak and was low on Freon . He cut unit off so that that line would unfreeze. Got wrong part number for fan That is understandable , but what is not is to tell me you would be there at 5pm and not show until 5:40pm leaving a note . I left at 5 :30pm So I call on Monday to reschedule the young lady was not professional at all she told me they couldn't come until Thursday evening I ask could they call on Wednesday to give me a more accurate time she said no ,I ask could they call on Thursday to give a time she said no I said you expect me wait all day until someone call her words were yes .WOW!!! I ask to speak to a supervisor she put me through to the voice mail never got a call back thx nothing

Ricky Phelps was fantastic! Very professional and knowledgeable. The whole process was done very efficiently!

This is what Smith and Keene’s $1800 repair did to our AC. Frozen solid inside and out. Techs came out near 10 times and instead of searching for a refrigerant leak once they found the refrigerant was low, they “topped” it off and advised us our coil needed to be replaced instead. Had a different company come and tell us because of their lack of due diligence in finding the leak we likely have a damaged unit now also. Oh and their so called 24/7 emergency service is a joke! Takes them 3 days to come out every time. I’m sitting here with two toddlers in sweltering heat due to their ineptitude.

I would caution all to receive promised service in writing. My salesman was knowledgeable and courteous. The office staff to date has been accommodating. There seems to be many different opinions within the company ultimately becoming the costumer's problem. What the salesman tells you may not happen. I purchased a tankless hot water heater to replace a fully functioning tank type. It took a month to schedule, then another month of visits before it could function. With a combination of black iron, galvanized, and multiple regulators it worked. I had to call the technicians back as they never tightened the gas train in the garage, and it was leaking. At the first 20 degree day the system froze. The plumbing department stated that will happen, let the water run overnight. Thankfully my salesman did try to help by sending one of the technicians back to at least put the pipe insulation on all of the exposed pipes. Technicians seem to know their trade, just a question who is driving the bus.