Philbrick Heating, Cooling, Plumbing & Electrical

My son-in-law requested a service call for a water heater pilot light issue. The charge was about $80. This is my understanding of the visit. The tech did not disassemble, inspect, or test anything. He checked the tank nameplate and said it was old (subjective) an could be replaced for about $2500. Or he could replace the burner for $400-500. I'm the family fix-it guy, although I don't have any gas water heater experience, so my son-in-law called for an opinion. So I did some research on my own. It appeared the thermocouple was the likely issue, so we did some more research, found the correct part number, bought one, and installed it ourselves for under $90 and in about 30 minutes. If Philbrick has tested the system and said they could replace the pilot assembly for a $150-$200, that would have been good service. But instead they said the equivalent of your car battery is dead so you need to buy a new car. Sure, a new tank would have solved the problem, but I would like to find a company that says here's your problem and here's some "legitimate" options for repair, not the most expensive option that really isn't needed.

As always, Philbrick is there when you need them. They respond quickly, with a great attitude. Very professional, courteous, clean and neat, and they obviously have the coustomer's needs at heart. My technicians were Nick and Marcus. Great guys, would recommend them to anyone.

We recently had two jobs done for us by Philbrick. Nick and Marcus handled both and did a great job both times. They were professional and thorough. They kept the work area neat and clean and cleaned up everything when they were finished. We highly recommend Philbrick for your plumbing, heating, cooling, and electrical needs.

Nick and his team member came out within three hours of my call being placed. They quickly identified and fixed the leak in my kitchen and addressed concerns I had about my shower drain. Nick explained everything in easy to understand terms and was very professional throughout the entire service. I am VERY pleased with Philbrick!!

Philbrick Plumbing is the absolute BEST plumbing company hands down! The service is impeccable, both customer service (office) and the plumbers and their technician assistants (field). Nick Penello is very knowledgeable, professional, pleasant and patient. He explains what he is doing or has done so the homeowner or resident understands. He works efficiently and with determination of ensuring that the job is done correctly and promptly. I will not go anywhere else for plumbing services as long as Dara and Nick are at Philbrick Plumbing!