CroppMetcalfe

Anna the dispatcher was the sweetest person I have talked to in ages. I was slightly upset about a situation and she was so calm and helpful. She sounded genuinely concerned and that means a lot to me. It felt as if I was talking to my daughter. Companies should hire more people like her. Thank you Anna!

If I could give them a zero I would. I took half a day off of work for no one to show up and to be told that my appointment was canceled because they couldn't reach me via phone. The dispatcher had my work and cell phone number and failed to call my cell on one of her "three" attempts. THANKS FOR NOTHING!!!

If I could give a negative mark, I would! DO NOT sign-up for any of their plans. This is an over price company and does absolutely nothing for their customers!

Saw one of their trucks driving ultra aggressive on I-95 North this morning at 6:10 from VA mile marker 158 to about 168, license plate looked like Virginia CA40-978. He was tailgating at high speeds in the left lane. Anytime someone moved into his lane, he would speed up, get feet from their bumper and pull his vehicle halfway onto the shoulder to make sure they knew he was upset. And the vehicles weren't cutting him off. This was just when any vehicle went in his lane. I don't think he should lose his job. Maybe he's a fantastic technician, but you need to send him to a safe driving course and let him know his angry driving reflects negatively on your company. Edit: The company had a quick response. I updated my rating from 1 star to 4.

John C. recently helped us with some difficult shower plumbing and garbage dispose-all replacement. Top-knotch - incredibly professional, helpful, and timely. I couldn't give a higher recommendation.