Blue Dragon Plumbing, LLC

Gilbert and Matt are fantastic! We had another plumber do some work because the insurance company required we use a specific company. They didn't get a single thing right. After two unsuccessful visits and fighting with the insurance company we decided to pay for the repairs ourselves and get it done right. Blue Dragon came in, identified the issues and got them fixed quickly and accurately. I would highly recommend Blue Dragon Plumbing!

We had some complications with a hot water heater install. Not only did the team at Blue Dragon resolve the problem quickly and effectively, they assisted us in many other ways getting our house back to normal. They were polite, professional, and extremely responsive. We would highly recommend using Blue Dragon for all of your plumbing needs.

I had a plumbing problem that had been going on for a week. I burned through two contractors not returning calls and breaking appointments. Then I called Blue Dragon. Wow! what a difference. After setting up an appointment, Gilbert called me back a few minutes later and said he had a free tech that could come now! I'm sorry, but that never happens. I was actually stumped at first- not believing what I was hearing.. 3 hours later - problem fixed. Gilbert and Matt at Blue Dragon have restored my faith in customer service. Its good to know there are still companies who care about their customers.

Gilbert was great at communicating and very clear about his rates prior to coming out. He showed up on time with all the tools and parts needed for the repair and went over and above what was asked. He not only fixed the symptom of the problem but actually identified the root cause and proactively fixed that as well. I have dealt with a lot of service providers over the years and there are very few that I would put in the same category as blue dragon Plumbing.

I think Blue Dragon is about a 4.6 or so, so I've rounded up to 5. I had a shower faucet that leaked into the shower. I had tried to get the handle off myself for the repair, but it wasn't budging, so I decided to call a professional. Truthfully i changed my mind three times before picking Blue Dragon. In addition to the shower issue, we had two outside faucets (aka hose bibs) that would drip a bit in colder weather.... i wanted to get those serviced, suspecting an old washer or crown packing,. Last on my list were the valves to my two toilets. I hate multi-turn valves when there's a bowl emergency (about to over flow), and the crowns also leak a few drops in certain positions. With that list I used the Blue Dragon web page contact form on a Wednesday night to place my request. The next day I got an email from the owner (Gilbert Jimenez) detailing his fees and proposing an afternoon visit. I took it, and one of his crew, Matt, was calling promptly at 12:30 to say he was on his way. My wife was on site when he visited. I had to walk him through the wish list a bit again by phone, and he recommended it would be cheaper to replace the outside faucets rather than repair them, I agreed. My wife says he moved quickly from task to task. He had a bit of trouble getting the shower handle off to, but quickly came to a solution and took care of it. All the work was done with two hours of billing (including their standard 1/2 hour for travel). When I got home there were a few detail points that I though needed further attention. I put another request in on the website and promptly got a followup call from Gilbert. He took my 'notes' with no push back and Matt was able to drop by again the next day to address the details. I am very pleased with Blue Dragon's service. I would use them again and recommend them to my friends. I am particularly pleased with their suggestions that were different from my request, but saved me money. They were able to use a couple parts I had in my 'plumbing' box. They were very conscientious about being on the clock and moved swiftly from task to task. And, when I had a couple concerns about the work, they came back promptly to do the fix on their nickel. One suggestion for them is to find a web based contact system that sends the client, by email, the message they leave in the contact form. There was one point in the project when my wife asked "didn't you tell them XYZ", and I thought I had, but I couldn't confirm it. Until then, before you hit 'submit' on their web page contact form, you might want to copy and paste your message locally so you have a record.