Benjamin Franklin Plumbing

Jon was very professional and worked very efficiently. Once he completed one job (both bathroom faucets needed to be repaired), he made sure it was working well before going on to the next job. He also kept me informed as to what he was doing next. I will certainly consider calling Ben Franklin Plumbing for any future plumbing issues.

I forgot the plumbers name but he was professional, courteous and got right to work. He was careful to cover his shoes, tell me what he was doing and was friendly. I would recommend him to anyone and Benjamin Franklin plumbing.

Worst plumbing experience in 15 years living in Austin. Benjamin Franklin Plumbing was booked via HomeAdvisor to come to my house between 15:00-18:00 on 07/06/19 to fix a small bathroom facet leak. At that time on 07/06/19 Fred called and let me know that they were stuck on a job with another customer with no water. I agreed to postpone their visit for a week since the existing customer’s need was greater than mine. Fred stated that in appreciation of my understanding he would reduce the callout fee to $59. This meant the costs of the job would be $59 plus parts which were a replacement putty plate for a Delta faucet (a standard item that costs a few bucks). The new appointment was set for 08:00 on 07/13/19. At 08:20 Benjamin Franklin Plumbing called me to check that I was home. I pointed out that their plumber was 20 minutes late and was told that they do not even dispatch a plumber (despite an appointment having been made) until they confirm the home owner is at home. After 09:00 the plumber arrived (with no parts), sat on the edge of our bathtub for 20 minutes complaining about getting his computer to work, not even looking at the job itself, then stated that the cost of the job would be $646 to rebuild the faucet. This price included $152 to go collect the part that he hadn’t brought with him. Needless to say I was absolutely disgusted by this behavior. Not only did the plumber not inspect the required work in any meaningful way but trying to charge us $646 for a job that should have taken 20 minutes and which Benjamin Franklin Plumbing had already stated should have costed less than $65 was totally and utterly unacceptable. I therefore asked him to leave, logged on to YouTube, figured out how to perform this simple operation myself, collected the part from a local store, and completed the work. What trade organizations need to realize is that in an age of easy access to information on how to do their jobs, their only differentiators are their integrity and their customer service. Benjamin Franklin Plumbing possess neither. My recommendation is to avoid this company at all costs.

Benjamin Franklin plumbing technician Jared Patterson did some commode repairs at me home today. He was very prompt and very professional. He explained my options and did a great job on the repair. Very friendly and he is a great rep for Ben franklins. I will not hesitate to refer them to my neighbors and friends. Thank you!

Very pleased w/professionalism of technician. Efficient and knowledgeable. Will definitely use this service provider in the future and recommend to others.