Rocky Top One-Hour Heating & Air

Rocky Top Air came to my home and repaired my unit, got it running and actually made me feel like I was their top priority. They took the time to explain to me the process of the repair and offered other services that I needed. They also told me they now offer Plumbing services. They wore shoe covers and respected my home, was courteous and friendly. I have used other heating and cooling companies in the past, but I will now use Rocky Top Air for all my air needs. I highly recommend them to anyone if you are looking for professionals that care about you!

I have used Rocky in the past. They actually installed a new hvac unit at our old house. But now in our new house our home warranty company chose who installed our new unit, Mr. Kool ( do not use them). Anyway after the other company installed the new unit we were unable to close the closet doors in the hallway where the inside portion was (it's a split unit in our new house), the condensate pump ran continuously, and it was dripping from the coolant line, also it just looked like a hot mess. So I made an appointment with Rocky Top and Michael came out. He was literally here for maybe 15 minutes, but immediately told me that I needed to call my home warranty company and get this fixed through them. Michael gave me a detailed list of what was wrong and what I needed to ask for to be fixed. I am so thankful that I called because I am not a hands on type of guy when it comes to this stuff. I just new it didn't look right and wanted an honest opinion. He could have said that he would fix it, which I would have happily done, but he insisted that I get the other company to fix it since it would cost about $1000 for them to resolve the problems. Basically I paid Rocky Top $85 for an expert opinion... it was the best $85 that I have spent this year. Thanks again Michael!!!

My unit had been acting strange for about less than a year we had another company come out to do maintenance on it and was told nothing was wrong even though it was acting up. Today I woke up and my unit outside stopped working and was getting very hot around 78. I called and they were on it. Came with in less than an hour and fixed the problem that should have been caught when the other company had come out. Will probably never use anyone els besides Rocky Top now!

Rocky Top Air has taken care of my heating and air unit for about 3 years. All that have come to my home are usually early for the appointment and very courteous and reliable. I would recommend Rocky Top Air to my friends.Rocky Top Air has been servicing my heat and air unit for several years.They remind me when they need to check my unit to see if it is operating well or may need something to help it work more efficiently. They are always courteous and on time. I would recommend Rocky Top Air to anyone.

Called them to check AC unit on the roof of a commercial building. Got a serviceman in a couple hours at my place. Went on roof right behind him, in less then 10min something starts sparking and AC quit working. Was told it’s a gas module need to be replaced. Ok. After I saw, decided to call someone with personal references and found out the whole unit is busted. Including the module and burned fuses and wiring. 9500$ and 2 month later they sent me invoice for their service. They don’t care it was incorrect diagnostic, don’t care how much you spent to fix after their “specialists”, don’t care if you satisfy with their service. Just pay or we will turn it into the collection. That’s exactly what I was told on the phone.