Drain Doctor

I called Drain Doctor for an issue with a rental house. The technician called me and let me know the job was done. Within 12 hours, the problem happened again. I called back and they wanted to charge me full amount to come back. They also told me on phone they "don't guarantee work" -- I would have never used a company that doesn't guarantee work. I just called back to discuss my bill, and the Owner had the audacity to ask me my age. I wouldn't think that at this day in time that is an appropriate question ask someone calling in on their bill to discuss a job that wasn't done properly, had to be fixed by ANOTHER company, and then wanted to charge the entire amount for. The Supervisor got on the phone and then told me "we do guarantee work unless after the job we realize we can't guarantee it." --- interesting business model. Do not use Drain Doctor - find a company that guarantee's work.

I've used Drain Doctor twice in the last 18 months, and will certainly be calling them in the future if need be (although hopefully we won't need to). Both techs we've worked with were communicative, professional, and got the job done quickly. Wayne, who helped us yesterday, gave me the 20 min. heads up I asked for so I could leave work to meet them - it's way easier that way than sitting at home for a four-hour window that will probably be missed anyway. I love their flat-rate pricing, although I do think they should post all of that on their website.

I can't say enough good things, but I'll try anyway...They returned my call promptly and they showed up exactly when they said they would which was less than an hour later. I knew it was going to be a difficult job because it's a hundred year old sewer line, and their guy Wayne fought it and won. He also gave me some valuable advice on some needed repairs. I hope I never need them again, but if I do, I'll know I can depend on them.

They were called for a floor drain backing up sewage. They never looked at the drain. Instead they removed a toilet said there was no problem. Upon him finishing the water inlet line now leaks as is flooding the room. On his way out he tells us that the leak in the incoming toilet water( the one he made) is the reason the floor drain is backing up sewage I now have to call a competant company to fix the issue plus the things he nangled

Doesn’t work in minority sections of town at night. So frustrating.