Horizon Plumbing & Drain, Inc.

For little things they're great, but my water heater is out and the plumber didnt tell me he was going to be late HOURS after the scheduled time, and he didnt even bother to take down the information he needed for the replacement so now tomorrow's job is dragged on longer. Do I get a discount for them not being professional? I highly doubt it.

Expensive. Work was completed, but dissatisfied with service and company. Called Horizon for emergency service, and although the work was ultimately completed, I would not recommend them for any emergency service, as they seem to take advantage of the situation. When I placed a service call, they sent out someone to give an estimate. He "quoted" me a price, based on the amount of work he believed would need to be done to complete the job. When the work was actually being done, it was discovered that the fix was not going to be so complicated. In fact, half of what was "quoted" as possibly needing to be done, wasn't done because it wasn't necessary. Despite the fact that half of what was quoted to be done wasn't done, the company refused to take payment for anything less than the original amount they quoted (which, again, was quoted based on the amount of work they believed needed to be done). I spoke with management, who stood firmly behind the decision and came up with many excuses to defend it. The company refused to provide a detailed invoice on my "quoted" estimate. Unfortunately, shady pricing wasn't the only ordeal I was subjected to. The job was completed, but rather poorly. I had to argue with management to get them to send someone out to take a look at and fix their mistakes. Among the glaring imperfections was a botched cement job that required them to re-pour cement. The job site was also left filthy with no attempts made to clean up anything before departing. Had I not called to argue, the company would not have taken responsibility for these oversights. I would personally not use this company again, nor would I recommend them. Furthermore, I wouldn't wholly trust all reviews placed on Google. Some of these 5 star reviews were posted by employees of the company. For example, Angie English, who placed a 5 star review, is in management and the individual I argued with regarding the issues I experienced. Heed with caution.

Excellent Service great people!

This was our first time using Horizon Plumbing, and what a great experience! From the moment I called and spoke with the front office, I was impressed by the young lady's courtesy and efficiency. Then we were lucky to have Nate as our plumber - he called to find out what part we might need BEFORE coming to the house so he wouldn't have to make numerous trips. He was so pleasant and knowledgeable, that he made the entire process pain free. We will definitely be making Horizon our go-to plumbing company, and I have already referred them to co-workers.

Great service! The plumber who came out was so helpful and professional. Will be a customer for life.