SewerQuest Drain Cleaning

Can't comment on the fairness of pricing or the quality of work done because 'truck 1' never showed up to provide me with an estimate. It baffles me that SewerQuest would have such a fancy confirmation system, but then not show up when they tell you they will. I was told 'truck 1' would be arriving between 10-11am, so when no one had showed by 10:58a, I decided to call to check on the ETA. "He is running a little late because he had to fix my computer," I was told by the receptionist, to which I thanked her and went back to waiting. 30 minutes went by, still no 'truck 1'. I called back and was told he should be there shortly. Another 15 minutes, no 'truck 1'. Called back again, this time the receptionist informed me she would text the driver. Another 15 minutes, I call back, this time I'm told that the driver had already come and gone. Supposedly "knocked on my door" and when no one answered left. Oddly enough, the security camera I have on my porch never saw anyone knock, and I was sitting 5 feet away from the door and never heard anything. It's one thing to show up late to an appointment, but a new kind of low when you lie to potential customers, telling them you did things that never happened. If that's how estimates are handled, there is no way I would ever trust them to repair something.

SewerQuest does excellent work! The crew arrived on time, were very professional and courteous. They met my request to save as many flower bulbs, garden rocks, etc. as they could. Their work passed the required on-site inspection by the city when it was completed. They worked to leave as small a construction footprint as possible. I will definitely use this company again and recommend them to others.

TC & Craig are awesome! They were the 3rd contractor to come out (through home warranty bs), clearly the other companies didn't care enough to figure out the reason for the blockage beyond running a snake. These two said "we'll figure it out & get it fixed", & that's exactly what they did. I had gone a week without being able to use my kitchen sink. These guys cared & I couldn't be more happy with their service. I will be recommending SewerQuest to everyone.

I had a main drain blockage and sewage was backing up into the basement of our newly purchased house. Sewer Quest was sent via our home warranty and Craig & TC answered the call. They were the pinnacle of professionalism as well as of common courtesy as they preformed their task at hand. They did not hesitate to get dirty, and use muscle in order to get the job done in a timely manner. Craig and TC did not lack in knowledge either, they thoroughly explained in detail what the problem was, and how they were going to fix it. They were even nice enough to inform me of non plumbing issues within my home that needed serviced, and how to do it myself even though that was not in their job description at all. My experience with Sewer Quest has given me the impression that they are a company that isn't just in it for a paycheck, they are in it to help their customers no matter how long, or what it takes. Craig and TC have earned their company a lifetime customer, and they will always be my go to for any future plumbing work that I may need done. I am truly greatful that they were the company my warranty send out, and I will always recommend Sewer Quest to anyone I meet whom needs plumbing work. Thank you Craig and TC for saving the day, and bringing a smile back to our faces!

Prompt, professional, reasonable price. Fixed my drain problems. Couldn’t be more satisfied and highly recommended.