Home Services at The Home Depot

A pretty awful example of what made Home Depot great, all in all. My main complaint about this store is that they use a terrible contractor for their water heater installation, and display no willingness to help a longtime, loyal customer (who has spent several thousands of dollars on Home Depot goods and services) in spite of their problems with that contractor. They basically just said, oh well- that is who we use so too bad if you don't like it. This was communicated to me by a ridiculously incompetent, longtime employee of the store- who was put out by the fact that I took him to task over a customer service issue. Such a response is absolutely unacceptable, and if the store management had any concern about the customers... well, maybe I would have a new water heater right now. The concerns of the customer should be taken a lot more seriously by this store's management. Overall, the employees here are mediocre at best- though a few have provided me with decent customer service. I do have a bit of a problem with no one in the store knowing anything about what Home Depot carries online... honestly if this store wasn't the closest and best option in terms of their inventory, I would go somewhere else.