Van Natta Mechanical Corporation

The worst. We called them two weeks ago. Made an appointment. They blew us off. When we called, there was no acknowledgement whatsoever, no apology, but they did promise to show up today between 1-3pm. Guess what? No show, no call, no service. Do not use this company.

While I experienced issues with the office staff, management and the installation and service teams are great. My concern was resolved to my satisfaction and I received a promise to do better going forward. I highly recommend that kind of follow up

Terrible service and expensive. They often send people with little to no experience. They always late if they show up at all. They often mis diagnosis or damage functioning equipment with their maintenance service (stay away from that plan). They recently broke my ac and then missed the visit on Friday and wanted to charge me for an emergency service call.

You should be aware they don't stand behind their installation after couple of years. So I had two units high efficiency Furnance/AC installed at my home they work beautifully, Carrier, however they choose to use a copper condensing line and not neutralize the acidity of the water. My condensing line corroded and I had water issues, after taking to Van Natta they basically say that not their problem. I talked to different people and they told me that it's well know that high efficiency units produce acid water and ideally even for the pump you should remedy that, using neutralization kit or installing a pump who is able to handle this kind of water and not use copper lines for that. So if you choose Van Natta do some research, ask lots of questions, and review all the work yourself or assume the problems after the job is done.

We chose Van Natta because of the great experience we had when they replaced our A/C and heating system in our home. However, the A/C replacement at our townhouse has NOT been a positive experience. The old A/C cooled the house better than the new system they installed. It simply shuts down at various times, house gets really warm, and several hours later a/c eventually comes back on. This has been an ongoing issue, and the 2 times the Techs have some to see what issue is, is has kicked back by the time they arrive. Tech came this morning for the final inspection, he said he needed to do a few things before town inspectors came. When he left at 9am, the system never came back on. I called Van Natta come back, they arrived at 2pm and of course the system has just started to cool by then. They can not figure out problem. I took screenshots of the temps from 10am to 2:30 to show how the temps were rising for 4 hours even though it shows its cooling.