Centraire Heating & Air Conditioning,Inc.

Centraire was a recommendation from ICC Restoration and notified about the HORRIBLE CUSTOMER SVC. I had an appt at 7am the tech LOU arrived at 8:30am with nothing but DRAMA about his road rage arrival. Lou went under my home to check hvac and came in and asked if i had dryer on i said NO he said he smelled fumes? Went back under and came in said i can't do it i feel claustrophobic and felt like he was going to bust out the sides of my home. (DRAMA) lou was going outside to call office and said they'd probably yell at him. Comes in said he went in back can't do till warms up. After he left i checked back and the little snow that was in back was NOT disturbed? I was charged 130.00 (He lied) i call Brian to tell him about my concern but NO return call. I called back asked to talk to whoever can credit my acct due to DRAMA & lied about what he did (Lou)or lack of !! 2/28/19 They connected me with Kenny left message NO return call. 3/1/19 called Kenny again left message NO return call. 3/4/19 called Kenny again lady said 1min he just got off the phone she put me thru and it went to his voicemail. Goes to show u this company doesn't care about their customers just STEALING money for svcs NOT DONE..

This company is beyond words infuriating. Twice this year they had techs come out to try and fix our A/C, and their "service fee" is THROUGH THE ROOF ($200+). Another thing they don't tell you until you get the bill, is their clock starts from the minute they leave Eden Prairie, so if you live an hour away, you're going to be charged $100+/hr just for them driving to your house. Finally had a a different company come out and completely repair the unit, and they were literally astounded at the bill I showed them from this company (and for not fixing anything either). I will never use this company again. Save your time and money and go with anyone else

Brief Version: Unethical Centraire employee, Ryan, actively sabotaged my effort to prevent potential freeze damage at my rental property by lying to me about the room temperature, as he tried to cover for his negligence and incompetence. Long Version: I initially called Centraire at 10am on Friday, Feb 15th to get a boiler fixed that was under warranty at a 4plex rental property where Centraire had installed 3 new boilers a month ago. I had a lockbox onsite so the technician could access the basement and the apartments as necessary. They sent out Ryan. Ryan came out and left again without investigating or fixing a single thing. Thankfully the tenant called me again at 4pm to notify me that the heat still wasn’t working. I called Centraire again. Again, they send out incompetent Ryan. And again, Ryan comes out and leaves just as quickly without doing a single thing. Doesn’t go to the apartment, doesn’t call me. No effort to resolve the matter, nothing. Then the tenant calls me 8:00pm. Still no heat. This is when I learn that Ryan hadn’t bothered to check the apartment or the corresponding boiler the two previous times he had come that day. It is roughly 9pm by now, 11 hours after my initial attempt for emergency service. Ryan tries to say this can wait till tomorrow morning. I tell him no, it can’t wait. I have been calling since 10am trying to get this fixed, which he neglected to do the entire day. It is sub-zero outside, and the tenant is freezing and the boiler needs to be fixed tonight. I’m also really concerned about pipes freezing overnight. This is where Ryan goes from incompetent to maliciously deceptive. Ryan goes to the apartment without heat and claims the apartment is currently 67 degrees. I’m incredulous because the apartment has been without heat for roughly 12 hours now, and the tenant says it was significantly colder. I ask him to send a picture of the thermostat via text, but he doesn’t. I call his boss. Meanwhile the tenant is gathering her things and her children to spend the night elsewhere because the apartment is too cold. But not before she sends me a picture of the thermostat. It reads 58 degrees room temperature. So sure enough, Ryan had been lying to me to minimize the situation. Just then I get a text from Ryan with a picture of the thermostat. Apparently his “on-the-fritz” phone was magically able to send texts again after he got a talking to from his boss. But somehow the thermostat reads 67. How is that possible? Turns out manipulative Ryan had taken a picture NOT of the “room temperature”, but rather the “set to” temperature. The thermostat is digital, and reverts to “room temperature” reading a few seconds after you manually adjust the “set to” temperature. This means Ryan manually set the thermostat to the temp that he had lied about, quickly took a picture before the digital readout reverted to the room temperature, and then sent me the picture to try to pass of the “set to” temperature as the “room temperature” and hoped I wouldn’t notice. All in an effort to back up his lie to deceive me about the actually temperature in my apartment building. It is very disturbing when someone you hire to help is actively sabotaging your efforts to get a problem fixed and intentionally providing inaccurate information so you can’t make informed decisions. Dishonest people like Ryan don’t deserve the responsibility entrusted to him. He could have caused severe property damage, and frozen pipes was a real concern, not to mention the significant inconvenience to the tenant in having to stay elsewhere. And if all this wasn’t enough, Ryan didn’t bother to lock the tenant’s vacant apartment behind him when he left for the night, creating a security threat for the tenant. Ryan also removed the key cap for the boiler key which was labeled. Ryan is negligent, dishonest, and malicious. Centraire is responsible for the quality of their employees. I’m not sure why they are not bothered by Ryan’s actions, but it reflects poorly on them as a company.

Service is terrible. We were charged a "service fee" after having two techs come out two different times and told us two completely different things were wrong with our ac/heating unit. Nothing was ever fixed. Terrible experience. Would not recommend this company to anyone.

Tech was 30 minutes late. No apology upon arrival. Didn't offer to remove shoes and charged $225 for 30 minutes of work (fall maintenance). Won't use them again.