- Country: USA
- State: Michigan
- City: Lansing
- Address: 936 S Waverly Rd, Lansing, MI 48917, USA
- Store
- Monday: 6:00 AM – 10:00 PM
- Tuesday: 6:00 AM – 10:00 PM
- Wednesday: 6:00 AM – 10:00 PM
- Thursday: 6:00 AM – 10:00 PM
- Friday: 6:00 AM – 10:00 PM
- Saturday: 6:00 AM – 10:00 PM
- Sunday: 8:00 AM – 8:00 PM
Absolutely terrible customer service. I made an appointment a month in advance for somebody to come out to my house and give me an estimate on installing a fence in my yard. The lady gave me an appointment of 5pm, so I left work early the day I was to get the estimate and nobody showed up. I called cutomer service, and was then transferred 4 times before somebody could tell me that they don't do 5pm appointments and she would call back to re schedule. Never got a call back either. Wont be getting my business ever again.
I am still waiting after two weeks for HD to finish a simple carpet install. Phone calls get disconnected and nothing gets done. What happened to customers first?
Horrible customer service and incompetent contracted installers. Would never recommend for carpet/floor install.
