
- Country: USA
- State: Massachusetts
- City: Auburn
- Address: 29 Sword St A, Auburn, MA 01501, USA
- Store
- Monday: 8:00 AM – 4:30 PM
- Tuesday: 8:00 AM – 4:30 PM
- Wednesday: 8:00 AM – 4:30 PM
- Thursday: 8:00 AM – 4:30 PM
- Friday: 8:00 AM – 4:30 PM
- Saturday: Closed
- Sunday: Closed
My central air recently broke (again this month), which also happened to be a 90 degree day. In a panic (inside of the house was 84degrees at 9am), I decided to call General Mechanical rather than this other kid that my landlord sent the last 2x. Although they were booked for the day, they said they would try to make it that day but definately by the next morning. The service guy, Justin, called me at 1:45 and was there at 2pm...that day! (Phew). Justin spent an hour looking for every possible and alternate problem, even after finding the first major problem he didn't stop there (opposed to the other company that came for 10minutes just to add freeon and neglected other possible issues). He found that the electrical wires inside the unit were exposed and were obviously a huge fire risk. At the end of it all, I had cold air (thank god), I found out multiple problems- because he went above and beyond (true customer care which unfortunately isn't found often anymore), and get this...I paid less than half of what the previous company charged. I'd recommend General Mechanical HVAC to anyone. A+ for quality care, great prices, efficient, and same day service!
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