Benjamin Franklin Plumber

They were on time. Curious and professional. Personable. Honest and gave good prices that were fair. Mike and his helper did a wonderful job and clean up. Will use them every time we need a plumber. Thanks so much guys !!!!!

Rip off. We had our roof replaced, and we suspected a nail hit a gas line because we had a gas leak the same day. Asked BF to come do a leak detection service so that we could find the source of the leak, and show it to the roofing company. I showed them where the piping would most likely be close enough to be penetrated by a nail. After a couple hours, I'm told that they've verified there's a link "somewhere" in the tube, but they can't tell where at. They then gave me two options for repair, one to replace sections of piping, maybe 15 feet total, for $800+, and then if that doesn't work (Because they have no idea where the leak is coming from, even though I'm paying $375 for a leak detection test...) they'll replace everything for $1800! After the tech left (who was actually super nice) I climbed in the attic and crawled to the corner where I suspected the nail to hit the pipe, and guess what! Clear as day, there's a nail sticking straight into the pipe. I called and asked for my money back, since it seemed awfully silly for me to have to pay $375 for a "leak detection" that they (a) weren't able to detect, and (b) took me all of 10 minutes to find myself, because I actually took the time to crawl on my hands and knees to look. They refused, with the explanation that, "We determined there was in fact a leak in the pipe. That's what the leak detection is." Good job! There's a leak somewhere in 150 feet of piping, and your solution is to just try to replace it and hope it gets fixed.

I have had Ben Franklin out to my house as well as rental properties on various occasions. Several of the issues were somewhat complicated (issues below the slab) while other were very simple (water heater issues). After my first dealing with Bill and his crew I knew whether it was simple or complicated, I was confident that the job would be done in a cost effective and quality manner. Knowing that I can leave service techs in my house to do their work so I can get back to mine really means a lot to a small business owner. On one occasion, the technician actually proposed an idea much simpler than the one I had originally suggested which ended up saving me several hundred dollars. It takes a lot to make another service guy happy, and they have done just that every single time I have called them.

Shame on you plumbers that took advantage of senior citizens on fixed income $500 and some for maybe an hours work if that to fix a piece of pvc pipe. Hope people treat your parents better than that. Jo Ann