Home Services at The Home Depot

Goldbrick department heads make this a frustrating experience.

Set up an appointment on Saturday for someone to come to the house for a kitchen estimate on Monday @6pm. No one showed up, called the number provided and was advised that this service is not in place and would not be for 3-4 weeks. So much for this "new and improved" service.

BAIT and SWITCH!!! Ordered more than $4,000 of carpeting on the promise that once it was delivered to the installer it would be installed in a week. Happened to call for an update only to find out that the carpet was delivered to "superior installation" a day prior but never got a call to schedule installation. We then come to find out that installations are backed up 6 weeks So I asked...since you can't meet you promise to install within a week apply me a credit for the cost of the installation and I'll find my own installer and pay any difference. Store managements response is ...sorry, our system doesn't allow that. Use their carpet installation service at your own RISK!!!!!! Their management team had no interest in helping find an amicable solution. Their suggestion was to cancel the order so that can wait 3 mos for an install. I've given these guys more then 75k in business in the last 3 years. This was truly disappointing. Too much competition to deal with their arrogance.

DOOR DEPARTMENT SUCKS To the door department: Tylor ordered a wrong size of the door. We waited almost 2 month for that door to be installed. Finally it arrived but with wrong size. I don’t know why but someone else was handling the situation but not the guy who designed it, it did make no sense. I went to talk to Tylor the next day, and he said they want someone else to handle it and also he pretended that he didn’t know what was going on. The lady spoke to me about the situation wasn’t even apologetic. I understand that people make mistakes sometimes but for the least show some apology. I see home depot completely differently now.

Good