Wayne Klapprott review about company Mr. Rooter Plumbing of Wichita, KS

We had a “middle of the night” water backup due to sewer line had become plugged and the water softener waste water couldn’t bypass the clog and backup up into the basement utility area. Yes, middle of the night flooding truly is stressful. We immediately called Mr. Rooter. Brady Basgall was the technician. He arrived on schedule, professionally dressed, polite and very focused on making sure he understood our issue and fixing it on the fastest, less cost impacting way. He kept us informed of everything he was seeing along the way and advised of what would be the best solution to remedy. After analyzing them potential cause of the water backup, he advised it might be in best interest to start out with scope first, to determine if it was an actual clog or other issue. The scope is much less expensive then going straight to a Rooter cable. Plus, he advised that most of the time, he clear a lot of the clogs with the camera itself, thereby preventing having to charge more for a Rooter cable. Plus, he advised that if the camera does find the clog and can’t clear it, and he would have to use the Rooter cable, he will then not charge the camera effort and merely charge the Rooter cable effort only. Brady exhibited complete professional attitude the whole time he was here. He was polite, professional and very focused on meeting our needs in the most efficient, economical and less intrusive method possible. The other benefit of using Mr. Rooter, is that you can sign up for an optional 3 year coverage protection plan, that provides you with reduced pricing, priority attention in emergency situations, and overall working history of efforts competed at your location, to better assist future technician of prior issues and fixes. Additional discounts are also applied to any other service or product you choose to have them provide or perform. If I ever have another issue related to the type of work they perform, I will always call them first.