Bethany Harris review about company Home Services at The Home Depot

On June 4th 2015 I spoke with Al in windows and doors two times about installing a security door. When I was ready to get the work done he (Al) quoted me a price of around $177.00 plus the door ($98.00) and that there would be a $50.00 fee that I needed to make to schedule the installers to come out and measure the door frame. I paid the fee and the installer came out and took all of 1-2 minutes to measure across the door frame and take a picture. Of course when Home Depot called after they received the measurements, the literally doubled. I let them know that I was quoted a different price and that I was not going to pay the price they were now asking; I told them that I wanted the measurements that I did pay for but, was told that they could not give me that information because it is Home Depots proprietary information. I was livid!!! when I asked to speak to a manager it took them almost 15 minutes before someone came on the phone. The manager I spoke, and after explaining this entire story again, refunded the $50.00 fee. I want to just let you know that if this ever happens to, make sure you asked these questions before you pay for anything, because otherwise you will not be happy with Home Depot. UNHAPPY potential customer!