Jeff Regner review about company Home Services at The Home Depot

I wanted to have Bel Air Home Depot install some laminate flooring after a less than stellar experience with Lowe's. Everything started out great; they measured and got me a quote within 2 days. Sadly, it all went downhill from there when they were unable to deliver the job for the price they quoted. In fact, they missed the mark by a whopping 50%. That's not 50% of the installation costs, but 50% of the entire bill, including the cost of the laminate flooring. I realize there's a margin of error on everything, but a 50% one is just absurd. They chalked it up to unforeseen circumstances, despite the fact that they had all of the information they needed ahead of time. In other words, there was absolutely nothing in the floor plan they didn't already know about - how could anything be unforeseen? After about a week's worth of back and forth with Home Depot and the installer, they offered $200 off (that's why it's 2 stars and not 1); however, it was still 40% more than the original quote. Moreover, Home Depot never wanted to accept responsibility for an obviously flawed process, shifting the blame to the contractor who measured or to the installer. Yet, it was Home Depot that compiled the info and prepared the quote. Furthermore, since Home Depot is the one through which the business is conducted, they should be the ones to answer to any problems encountered.