Marty Matfess review about company Home Services at The Home Depot

I purchased carpet and installation with a "25 year" warranty. After less than 2 years, I could see wear patterns. I took my receipt to the store to 'file a claim'. The person I needed to speak to was not there, told they would call me. A week later, no call, so I call. Multiple calls later, I get the "right person" who will file the claim. A day later I get a call that I have to prove I had the carpet cleaned (nothing to do with wear patterns), so I provide that, 4 times. (Fax was lost, etc). So, after all is said and done, again, we begin the process of waiting to hear back when they will come and look at the carpet. No follow up. More phone calls. No follow up. No further along than when I started the claim weeks ago. If you are going to make a large investment in your home, like carpet, you'd be better off with a local flooring/carpet company. Buy your screws from Home depot, but base your big purchases on customer service. (I've written this while on hold!)