Kim N review about company Home Services at The Home Depot

I'll give a star for the store itself, and the ability to buy lots of things I need here, but I've had two bad experiences with installations that never happened, but should have. The first one was minor in comparison. I bought an overhead microwave at the store and asked for installation. The guy in kitchens swore that he'd call me on Monday with information (I told him I hadn't had good luck with HD employees following up). He never called. After 4 months, I returned the microwave and got one elsewhere with installation. The 2nd incident was far worse. I'd gotten an estimate for carpet and drove 7 hours from out of state to come get it done. When the flooring person couldn't find my order, I showed her the email confirming the order. She continued to search for 15 minutes, then asked to see the email again. My phone had died, so I ran (literally) out to my car to get my phone charger. When I came back in, another customer had come up and was asking her about tile. After 5 minutes, she turned to me and said she'd just be a minute. She continued to work with that woman, going back and forth over to the tile, discussing the room, discussing the colors, then loading the tile for her, then continuing to discuss the tile project. After 20 minutes of waiting for her to get back to me, I left, and called around to hire someone else to install carpet, which made me lose 2 more days of work back in the other state.