Santa Energy

I moved into my home 5 years ago. The previous home owner used Santa so I just took them on as I assumed they knew my equipment and had been servicing it for years prior. Last year I got a notice from them that they now offered chimney sweeping so, I called and scheduled an appointment. They subcontracted the service to a company and charged me 5 TIMES the amount for that service that that company would have charged me directly, (I happened to get a flyer from them in the mail the day after my service billed through Santa). This got me shopping this year when it came to my oil plan and service contracts. Santa was charging me between 75 and 100% more for my service contracts then 3 other companies quoted me. Their locked in oil rate was $.25 higher per gallon than the second closest competitor. My yearly spend with them would be more than 26% higher then the next closest quote I received. After I informed them of the differences and that I would not be renewing, I was told, "that is just list price, I can do better." Really? For a loyal customer of 5 years, offer me your best price right out of the gate. Their service has been fine and it is not all about price. If all the numbers were close, then I understand negotiating but, when you are almost double what everyone else is quoting for a service contract, I feel like they are taking advantage of their loyal customers. Shop around if you are a Santa customer!

I have been with Santa for almost 30 years. They are the best, they respond very quickly and all their technicians are very knowledgeable. I have never had a problem with them and they arrange appointments around you.

Good service, good technicians. I've had santa for a couple years and have been happy. Recently they came to deliver oil and charged me 3.06 per gallon, when the average home heating oil prices at the time of this review are 2.19. I'm on a plan with them where they estimate my oil usage and I pay a certain amount per month (129$). I get oil once every 4 or 5 months and they sent me a bill for almost 800! I was never informed of the price per gallon until they sent me a letter after delivery the fuel. Very shady business, and I won't be using them again. I will just call whoever is cheaper anytime I need oil, because apparently customer loyalty, and satisfaction come second to trying to squeeze money out of people!

Great service. Great prices. Nice people. Can't do better.

We signed a contract with Santa that capped our price at 2.98 but also paid extra to get the current market rate. Santa claims that the market rate is $2.92 but currently it is much lower most places reporting 2.45 or bellow. When I called Nancy immediately had an attitude with me. Our contract is up soon, we will not be returning. Not only is it unethical and bad business practice but a trap. I suggest you try somewhere else. Here are some other companies daily rates as of today to help you make your decision. Santa $2.92 Piro (really friendly customer service and price match) $2.69 Dominick Fuel $2.49