- Country: USA
- State: Connecticut
- City: Windham
- Address: 415 Boston Post Rd #3, North Windham, CT 06256, USA
- Store
- Monday: 7:00 AM – 5:00 PM
- Tuesday: 7:00 AM – 5:00 PM
- Wednesday: 7:00 AM – 5:00 PM
- Thursday: 7:00 AM – 5:00 PM
- Friday: 7:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
They went to my house because my central air wasn't working properly, he said it was going to be around $700 to get it back running and it might last throughout the summer or a couple of years, I was like ok go ahead but oh boy I was shocked when he left and I looked at my invoice $500 Labor for an hour and 15 minutes, what a rip off !!! I will never use this company ever again!
Condensation pump went on our AC handler. The part was $89 at Home Depot and they were here for 45 minutes. We were charged $500 for a 45 minute job because they “charge $250 just to show up at your house”, but conveniently do not tell you this until they finish your service. We will Never use this company again. Response- 1. If the $250 charge to show up is not correct, then one of your technicians flat out lied. 2. It does not take 3 people to do this job. 3. You always clean out the lines when you replace this pump, and a CO2 cartridge is very inexpensive, as are the chlorine tablets your technician said he put in. 4. I have yet to receive said breakdown of our bill, and you were incredibly rude on the phone when I tried to explain this situation. 5. We just purchased this home 8 months ago, which was built in 1991, so yes the pipes were filthy, as would be expected. As I stated, rather politely at first, it is Absolutely Unreasonable to charge $350+ for a 45 minute service (that is granting you $150 in parts, which there absolutely were not).
Could not be happier with my choice of R.J. Require Inc. Called and spoke with Darlene who gave me great customer service and a quick appt. Allen and his crew showed up and figured out what was wrong with my air conditioning unit. They fixed the problem and were so easy to work with. Very polite and knowledgeable. Great customer service from speaking with Darlene to having my unit up and running again. Thank you from a happy customer:)))
These guys were the only plumbers I could get after the cold snap that left us without water for 3 days. Thanks to them, we have water again!
DEM THERMOSTATS! Thanks guys, they are the best
