Raven Plumbing, Heating & Backflow Prevention, Inc.

DO NOT USE RAVEN!!!! They are not reliable nor professional....Here's our story....services were rendered by Raven on May 6, 2019 in response to our request for a minor leak from our water heater. A technician from Raven inspected our leak the next morning, and we were told by him that he fixed the leak and that our water heater was in good working condition. At about 8:00 p.m. that same evening, my husband saw that the water heater was still leaking and said we need to call Raven back out in the morning. About 9:30 p.m., he was surprised to see that the hot water heater had now blown out and that there was now about two inches of water covering our whole finished basement area. We immediately called Raven's after hours number and was told that someone would be out first thing in the morning. The next morning (May 7th), a technician from Raven came out and inspected the mess. He saw that the hot water heater had blown. We were told that the prior technician had been fired, as this was not his first mistake. He also told us that someone would be back in touch with us as to how to proceed with the mess, but never received a call back from Raven. We were left on our own to contact a restoration company to come clean up a mess that occurred because of Raven's technician's negligence. This only touches on the continual problems we have had....

I will not use Raven plumbing again. The person that was sent out to diagnose and fix my problem, didn't! He broke a pvc pipe, repaired it and then billed me for it a month later. (2 hours for a 4" piece of 3/4" pvc?). The root cause of the problem was not found or fixed. I had to call the company a week later to find out what had happened with the property. The technician said he had to order a part....did he ever receive the part? Did he ever come back to install it? Nope still no communication just a bill sent a month later. There was no communication at all. I continued to get water in the basement until I diagnosed it my self and fixed it with the help of a different handyman. These guys are a scam. Yes Raven, I did call but failed to get a call back twice. I agree with you that reasonable people would communicate. You have chosen to write a response for a review rather than call me back today (I called today too). I think that says a lot about how your system works. If you would like to get paid I would like a call, and explanation. I'm happy to work things out but I can't do that if you don't answer your phone or call back.

Good honest people, excellent service repairs

These guys are amazing. After getting the run around from other companies who were to busy or couldn't find the parts, I contacted Raven at 1PM on a Friday needing a commercial water heater replaced. They arrived by 2 PM and had it done by 6PM allowing us to stay open over the weekend. Thank you guys, you have definitely gained a loyal customer!

Prompt professional field technicians, Cory & Andy identified plumbing issue & worked with my "Choice Home Warranty" coordinator efficiently to complete the repair.