Home Services at The Home Depot

When they say do it yourself they mean checkout too. No humans work here anymore. All self checkout. Lowe’s still has humans. Lowe’s is winning.

Paid them to install new flooring and upgrade a toilet, and they threw away my old toilet before telling me the new toilet couldn't fit and they don't have any push-button toilets that can fit. They expected me to buy a new toilet just like my old perfectly fine toilet they just threw away. They are inconsiderate and unprofessional, and I had to argue to get my installation fee returned, but they still charged me $75 for removing and throwing away my old toilet. Now I going to be without a toilet for at least two days. Probably longer. I regret ever having any dealings with this store, so I will never go back to any Home Depot location. I will go to Lowes instead where maybe they actually care about their customers.

I ordered very expensive quartz counter tops through this store. The signs in the store said "10 day install" and yet here I am a month later still without counters fully installed. When the installers showed up yesterday with the product not only were they not cut correctly but the also didn't have enough material. So now I'm looking at another week of waiting. The response from the kitchen design team has been underwhelming at best. They seem not to care about customer service and lack motivation to represent their brand well. If you're looking for countertops go anywhere else.