Parkey's Heating, Plumbing, & Air Conditioning

So-so experience. I used Parkey's for an A.C. inspection last week. The women manning the phones was great, she got me set up for an appointment quickly even though they were busy and told me about a promotion they were running that I should print a coupon for. She got it setup so they could use the garage code and perform the inspection while I was at work. I was surprised I didn't receive a call before or after the inspection to go over findings or for payment. The person did leave paperwork saying everything was working great so I called and paid the office. We noticed the next day that when the A.C. came on it was pumping hot air out. I called Parkey's but it was slightly after hours on Friday, the lady on the emergency line said we could pay for an emergency visit or leave a message. Since I didn't want to pay for an emergency visit for something Parkey's did, I left a message and was told I would receive a call on Monday. It's now Tuesday and still no call back. After several days with no air condition we figured out that the tech forgot to switch the air compressor back on after the inspection. An honest mistake, but a pretty frustrating interaction overall.

Update: Keith came out today and did a fantastic job. I was not charged for his services; he was very professional and thorough. I guess the other technician was just having a really bad day or something. They said that was really out of character for him. We are only human; so I will give him the benefit of the doubt. Parkey's is very lucky to have a technician like Keith and I hope they realize it. I can not give 5 stars because of the experience with capacitor, but I will give them 4 stars because they seemed to care about correcting something that was wrong. I know that if I use them in the future I will specifically ask for Keith. Please look at their yelp reviews much more accurate than these manipulated google reviews. Horrible price gouging and incredibly terrible service. My first experience with Parkey's was with Keith an extremely nice technician; prices were high but he made up for it. Fast forward a year later and the capacitor goes out. We called Parkey's again only for the reason that they have serviced us before. They send out another technician who was easily the least friendly person I've met in Colorado. They charged me $400 for a turbo 200x multi capacitor. (they are gonna feed you some B.S. about the warranty with it). You can buy that piece yourself for about $75 in store or online. He then has the audacity to tell me to call them for yearly cleaning on the unit hes working on. So charges me $400 and cant even do a minor cleaning with that charge. Spent more time in his van then he did working on my unit. Told the guy thank you when he was done; he just stared at me and didn't even respond. So now two weeks later dealing with the AC dripping water and my wife is still waiting for the manager to call us back. Parkey's is easily the worst company I have ever dealt with. Please save yourself the trouble and use any reputable service in the springs; these people are terrible.

I scheduled an appointment on a day that I work from home. On the day of the appointment, today, I was expecting a technician between 8 and 9 am. A time window of an hour. As I am working from home, attending a conference call, between 8 and 9. No biggie right? The appointment was scheduled and I can answer my door when the tech gets here. Well, I missed a call from the technician (8:12am) and then the office (8:14am). I returned their call in 26 minutes as soon as my call ended. Because I DID NOT return their call within 15 minutes or so (the voicemail I received), my appointment was canceled. Well, I called back within the "or so" time window, "or so" I thought and it was still canceled! Just curious, what was your "or so" time allowance? I provided feedback and it fell upon deaf ears. POOR CUSTOMER SERVICE!!! Your company gets an hour and I get 15 minutes within the time you should be here or you cancel? Gotcha! ***Note to your company policy*** How about 'the office confirm appointments' with the customer 24 hrs in advance to avoid this mishap? Then it's confirmed. Most companies do this. Then have the driver call the morning of to say they are on their way and know the appointment was confirmed 24 hrs in advance and we are good to go. I was here and ready for my appointment! I will take my business elsewhere and refer others elsewhere. Make your time window a little bigger. My goodness!!! ADD: I am confused. So my appointment really wasn't an appointment? OK.... We chose a specific day and 1 hour time window but it wasn't an appointment? OK.....

We were in a bind after new countertops lowered our sink drains. Eric was loaded up with a full day but managed to work us in his schedule, he was very professional and did a great job. Next time I need a plumber I will call Parky’s again. Thank you Eric!

We have recently started using Parkey's to service our heating and plumbing needs. After working with multiple vendors over the years, Parkey's has been MORE than attentive in addressing concerns from major boiler work to simple plumbing issues. Their after hours availability has been great and the technicians have shown courtesy and professionalism even during tough calls in the middle of the night. Even when not on call, Rick has been so accommodating of our needs and understands how important it is to us that our tenants are comfortably heated. Eric and Daniel have shown the same attentiveness and high level of service. We will be calling on Parkey's to service our properties and highly recommend their team of service technicians.