Tri Town Plumbing & Heating

This company sent out someone on April 1. It turned out that the job he was sent for couldn’t be done. Since he was there, I asked him to swap a shower head. I supplied the part. I was also having a hot water and water pressure issues. He obviously didn’t want to try to figure out the issue instead saying my pipes must be crossed with another unit in my building. It turns out there were 2 obvious issues that any reputable plumber could quickly identify (I had 3 other companies out to give me quotes on some major repairs and all 3 immediately saw the issue with the water heater). While I would have been willing to pay a reasonable fee, he first tried to overcharge me. When I made him itemize the charges, it was apparent he was trying to charge me for a part I had supplied. And then the rates were way too high for the little work he did. I went ahead and provided my debit number. When I wasn’t charged in the next couple of days after the visit, I thought the company had decided to do the honorable thing and not charge me for the busted trip, but instead, they waited until today, May 20th, to run the charge. That is really just bad business.

Tri Town was assigned my service request through my home warranty provider. My water heater needed to be replaced and I was uneasy about how long it might take to get the issue solved (you don't realize how much you need hot water until its gone). From the moment I was in contact with them they were nothing short of fantastic. Christina made sure everything was covered by calling the insurance company directly and confirming. Rueben came to the house and did the install fast and efficiently. Everyone I talked to was professional and friendly. I would not hesitate to call them if I have any other issues. Even if the home warranty company didn't go through them I would still seek them out. Thanks again guys! You rock!

I called Tri-Town and spoke with Christina, she said Ruben with be there to fix my water heater the next day between 11am and 12pm. Ruben diagnosed it and needed a part that he didn't have on the truck. He returned and fixed the water heater and everything is working great. Overall a great experience! Thanks ALL

Excellent job done. Fast & reasonable too. I highly recommend this company.

Tri-town was sent to my home via a contract with my home warranty company. the guys were absolutely amazing. Very kind and knowledgeable and fixed what was broken even thought it was not what they were sent for. Will be calling them for all my home needs going forward!