Roto-Rooter

If you want an honest, reputable plumber, GO SOMEWHERE else. After shelling out almost 10k and asking for a before and video, they will not provide a before and after video. After reading the reviews and seeing how much scamming this company seems to do, I want a video. They want an additional 5k for pipes that they were jetting and something happened. This is the worst company I have ever dealt with. It is a shame that we were in such dire need to get things fixed we didn't do our research. That is our fault and will NEVER happen again. They have a guarantee on their work, which doesn't mean a damn thing to me. I would rather pay someone, if we have issues than to use this company. Do not sent Jacob or any of his crew to my house and stop texting us as well.

Called and they said they would be out between 12-2 the next day. I waited till 2 and when no one showed up I called and they had no record of my service appointment then said I probably call ed a different company. I was on the phone with the lady for 5-10min giving my information. Had to take off work to wait for them. Make sure you get some kind of email confirmation...

Roto Rooter rocks. Aaron is an amazing plumber. We urgently needed our water heater pressure fixed and something installed and he took time out of his busy schedule to help us out. Price was super reasonable, more than!, even when there was some out of scope work he had to do. Thank you

Don't use this company. They cleary don't care about their customers or how to handle a mistake. Had Roto-rooter scheduled for an sewer scope inspection for my client. They had a 3 hour window with which to show up and do the sewer scope inspection. Upon making a second call and leaving messages to reach the technician, he final calls 10 min. before our window to inspect was closed. He tell's me they over booked him. He's in another town, so he won't be coming. There I am Shit-out-of-luck. It's not just me, now I have to make good with my customer for making the mistake of try Roto-Rooter. My advice, don't use this company. Things may happen, but there was no attempt to even for warn me they might not make and that they couldn't make it. They also did nothing to try and make good on the situation. Just, " so I'm not going to make there.".

One star is too generous...Absolute worst costumer service I have ever experience. Zero character in the owner (Bonnie) and one of the drivers (Jack). First scenario was in March 2018. They stated that, "I had to be present at my house for my septic vault pumping;” therefore, I had to take a personal day off work (8 hours) to be there. It was a NO SHOW. I called them asking for an explanation and was told, "the driver [Jack] had additional work to do and wasn't able to come up that day but would be there tomorrow." With that being said, I had to take another personal day off of work (8 more hours) to be there. Again, it was a NO SHOW. Extremely irritated at this point, I followed up with a phone call for an explanation...“The driver, Jack, had additional work to do and couldn’t come up that day, but he will be there the following business day which would be three days from then.” They also mentioned that I would receive a 10% off discount but that's all that they could do. So, waiting a long weekend without the use of water to prevent the septic from backing up, I had to take yet another day off of work (total of 24 personal vacation hours at this point) to be present. Long story short, the driver, Jack, finally showed up -- two hours late -- and pumped my septic which I then paid for ($433.50). Second scenario: I swore I would never use this company again, however, I was in need of my septic vault being pumped and they claimed that they could come up the following day. Stating I had to be present for the septic vault pumping, I again had to take a personal day off work (8 hours) to be there. I live in a gated community and had previously unlocked the gate expecting the driver, Jack, to be on time (between 11:00am and 1:00pm). Two and a half hours go by and I received a call from the driver, Jack, claiming that the gate was closed at 3:00pm so he couldn't come conduct the job and that it was my fault the gate was closed (THOUGH HE WAS 2 HOURS LATE and didn’t attempt to call me for the gate code or for me to come unlock the gate). Trying to keep my composure I called the company and asked to speak with a manager. Nobody was able to help and said that they would come pump my septic vault FIRST THING in the morning the next day and that I wouldn't have to be present this time. They also mentioned that they will compensate me with a larger discount. After calling numerous times throughout the day, they stated that the driver, Jack, finally finished around 3:00pm...nowhere near "first thing in the morning", and after checking the job he DIDN'T EVEN PUMP THE ENTIRE VAULT. Not receiving an invoice/bill for 6 months, they called me stating I need to pay my bill ASAP. Trying to explain my side of the story to the owner, Bonnie, she was completely RUDE, NASTY, and DISRESPECTFUL...yelling and literally calling me a liar. This is, in my opinion, not how a manager should treat their clients nor anybody in fact. After threatening to take me to collections, I decided it wasn't worth my time and I paid my invoice (which was $570.00 this time...$136.50 MORE than the first time they pumped my septic vault and they PUMPED LESS waste). I highly DO NOT recommend this company and if you are looking for a company that takes pride in their work, FIND SOMEONE ELSE!