Glow-worm

Have a boiler that's 14 months old which has already not working. Called Glow Worm, the customer service was appalling. Both people I spoke to were downright rude and unhelpful. Awful company. Do not use.

Customer service is terrible wouldn't recommend this boiler to any one. Its been non stop problems the past 2 or so years on a 3 year old boiler! Never again!

I feel i must praise Glow-Worm. I have just replaced my boiler after 38 years. I have to say it was still working, and in all that time I have only replaced the clock twice, and two pumps on the tank in the airing cupboard. Although the boiler was still in good working order I felt that if it was to breakdown it would probably be in the winter. I bet my new boiler won't last that long. WELL DONE GLOW-WORM

Might as well make their boilers out of chocolate. We had an Ultracom 35 installed from new in a new build - 4.5 years later (and only 6 months after its last service) it completely capitulated over night with no warning leaving a repair bill in excess of £1k (clearly not viable) It’s clear that they only give a 2 year warranty on the boiler as that’s about all it’s expected to last. Stay well clear.

Poorly designed boilers, expensive parts and genuinely the worst technical support of any of the boiler manufacturers. Would never supply such a thing to a customer. Avoid at all costs.