Arctic Plumbing and Heating

Thank you so much for your quick and professional service! Our boiler blew and they were quick to respond and gave us several options to Choose from. They also gave us insight on what they would recommend and helped us decide what would best fit our home and also our budget! We had a wonderful experience and would definitely use and recommend them again!

Arctic Plumbing was there for me fast when the bottom unit of my duplex flooded! Later on I was having issues with the well while deployed overseas and Jim was there within hours two days in a row until the problem was fixed for an affordable price. Want peace of mind, quality work and savings??? Go with Arctic Plumbing, they have proved themselves several times to be the most professional and caring people in the business.

I contacted Arctic Plumbing and Heating in a pinch for a rental home undergoing renovations in North Pole. Diana showed exceptional customer service by listening to and understanding my situation; and working with me to arrange service. The work ended up being WAY more than the crew bargained for, but they completed the job with professionalism and tact.This company beyond exceeded my expectations at one of the busiest times of the year. Arctic Plumbing and Heating treats its customers with care and understanding .... not just another dollar.

I actually give the service done by Mr. Jim Johnson a 5 star review. He was very professional and courteous. The reason for the 3 star review is due to a conversation I had with the lady who works answering the companies phone. First off, I called Jim on a Sunday due to a water leak in my ceiling. He was nice enough to help me out and told me over the phone that it could wait till Monday to avoid the emergency service charge. Monday morning Jim came to the house and repaired the leak, he even had to go back into town to pick up a part that he did not have. When it came time for the bill, he added what was needed and told me the charge was $225.50. I paid VIA square, and noticed when the receipt came through that I was charged $275.50. Jim apologized and wrote on the bill that I was owed $50.00. Fast forward to today, I called to inquire on how the money was going to be refunded, NOT to complain that the money has not shown up. Those words never came out of my mouth. I was told that $48.00 was going to be refunded. When I asked why it was not $50.00, I was told that it looked like Jim wrote the wrong numbers down. Even though it states, handwritten from Jim, that I was owed $50.00. I was then told that Jim also did not include a 3.5% charge for me using a card. Well, in the photos provided, nowhere on the original receipt does it state that 3.5% will be charged for card use. After a little discussion, the lady on the phone grudgingly agreed to pay the $50.00, was short in talking to me and hung up. Again, mistakes were made by both parties, but the way a customer oriented company handled it was wrong in my opinion.

Edstrom Construction remodeled my house on budget and on time. Excellent craftsmanship and professionalism. Thank you !!!