Home Services at The Home Depot

I had my doors measured on 12/12/2016, which included a storm door and sliding patio door. They were installed with no problems. I ordered 13 doors on 04/07/2017, should have been an easy transaction. Dan was short with me when I ordered and said only 10 doors were measured and I assured him that 13 were measured. I was there almost 2 hours ordering. He did not explain that they would not take their trash, boxes, wood pieces, and Styrofoam. Hindsight, I was not very happy that day and should have walked away. I went in to check on the doors and Gary just sat at the counter on Facebook and ended up not knowing how to help me.  04/07/2017  Ordered 05/24/2017  10 out of 13 doors installed 07/06/2017  0 out of 3 due to damaged 08/09/2017  2 out of 3 doors installed, due to 3rd door being cut the wrong size...have to wait 3 to 4 more weeks They are not painted brilliant white, which I paid for and now have to pay someone else to correct this. I am so disappointed with Home Depot! My husband and family have spent a lot of money with you over the years. I have taken this to social media and a lot of readers are as pissed as I am! They are suggesting you take the doors back and a full refund or give half the total back for compensation and to pay to have the doors painted.

Buying carpet and vinyl for my small 1,000 square feet home has been the worst consumer experience I have ever had. This is due to the lack of communication and incompetence by Home Depot staff once my order reached the measurement phase. After my home was measured, a completely different home was added into my homes floor plan, skyrocketing the quote to $7,000 from the original $2,800 we were told in store. Knowing something had catastrophically been screwed up, my wife called into Home Depot customer service. The nightmare started at this time. My wife and I were called in, trying to fix our floor plan multiple times for the next three days. We were told the floor plan was fixed at the end of each call, just to receive an email later with a slight updated, but very incorrect floor plan. We would call back and be forced to speak with a completely different person with no knowledge of original problem, therefore making it extremely difficult to solve said problem. This issue also forced us to re-explain our problem approximately 6 times as we spoke to 6 different people when calling back. As you can tell by this review, this was extremely frustrating. The only reason this review received two stars, is the excellent customer service given my Kirk Stafford while in the store during our original visit. The help and expertise he provided is second to none.

Dillon was extremely helpful and knowledgeable. I love that the storm shelters are made in America by American workers. I am in the process of building a new home. Once it is finished I plan on getting a shelter installed.

I bought kitchen cabinet tops and was pleased with the final results of how they look but had to go with the 2mm rather than the 3 mm I paid for. Also had to go with the free edge rather than the one I paid $1080.00 for. Solid surface held back money in case they had to cut our cabinet tops for shims. They did not have to do anything because our cabinets were "The most level cabinets I have seen" after being measured with their laser machine. We told them we would remove the Formica and haul away. They lied and put in their report that they did it. I told Nicki at home depot I could bring the Formica to her that we did it ourself and they did not have to cut. Of course she didn't want it. I have only gotten back $760.50 off the money I paid on a double agee edge I didn't get and none for the difference in thickness. This has been a polite fight (on my past only) trying to settle it with several phone calls to both Home Depo and the installed Solid Surface people.

I've built a house, a shop, and a barn using mostly Home Depot materials. I shop around and I always come back to Home Depot's low prices and knowledgeable staff. I've spent roughly $50,000 over an eight-year period at the Springfield store and I rely on them to not only have high-quality products, but to have products that I can't find locally (I live 60 miles away). I would say it's fair to report that occasionally I am frustrated, but it usually boils down to HD's suppliers or subcontractors. Having been in a service organization for many years, I know that the staff are not machines -- like all human beings, they have feelings. If the customer comes on like a pit bulldog, it's only human nature to be inwardly upset while trying to maintain an outwardly calm and professional demeanor. Overall, they rate an excellent.