
- Country: USA
- State: California
- City: Santa Clara
- Address: 1296 Memorex Dr, Santa Clara, CA 95050, USA
- Store
- Monday: 8:00 AM – 5:00 PM
- Tuesday: 8:00 AM – 5:00 PM
- Wednesday: 8:00 AM – 5:00 PM
- Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 5:00 PM
- Saturday: Closed
- Sunday: Closed
Very disappointed in this company. They charged over $400 to come out to fix a leaking shower. After the repair cold water not working. I called them back but they were unable to come out again in a timely manner to follow up. I had to call another plumber who took one look and told me the old washer had disintegrated and that instead of taking out the old pieces they had simply put a new washer on top, causing a blockage.
Incompetent, price gougers, stay away from "Josh" this guy is hostile, shows up late, takes things apart, leaves dangerous tools around, then disappears, dishonest trickery knowing too late to get another plumber to finish his work. those 5 star review must be their own, and old, they're going downhill in everything!
New Pipes is not professional. To investigate a water leak, they drilled a 3 foot by 3 foot hole in our neighbor's garage, charged us $315 to fix the leak, and then told us that they would *not* patch up the hole they drilled. We called back and told them they drilled a huge hole and damaged our neighbor's garage, but they said they were not responsible for it (!?). If I could leave 0 stars, I would.
Our San Jose Condo had the original heat and AC system from 1978. New Pipes came recommended by a good friend and we were grateful that New Pipes did the replacement work. We needed all of the vents replaced as well. They were so clean and did an outstanding job and the price was very reasonable. We also used New Pipes to install a new AC system in our mother's house. Once again, they did a great job in a very timely manner. We will use them again!
A bunch of great guys that know what they're doing for all your plumbing needs