- Country: England
- State: North East
- City: Darlington
- Address: 98 Parkgate, Darlington DL1 1RX, UK
- Store
- Monday: 8:30 AM – 6:00 PM
- Tuesday: 8:30 AM – 6:00 PM
- Wednesday: 8:30 AM – 6:00 PM
- Thursday: 8:30 AM – 6:00 PM
- Friday: 8:30 AM – 6:00 PM
- Saturday: 9:00 AM – 4:00 PM
- Sunday: Closed
I am the Maintenance Manager for a large portfolio of residential properties in the North East (570) I have used Robert Shaw for a while now and cannot praise their service. From start to finish every aspect is seamless. Kayleigh and Nathan are incredibly knowledgeable, courteous and professional. I would not hesitate to recommend - outstanding company
We've been asked by Robert Shaw to leave a review of their services, which is surprising as we'd made them aware of our dissatisfaction in the following areas, which may be useful for others when choosing who to use: - We were charged ~2 hours labour for just providing a quotation (of fitting a new gas pipe) without being advised it would be chargeable until afterwards. Later refunded this. - The quotation turned out to actually be an estimate which was a significant underestimate, despite there being no surprises at all to the work estimated for. I had even pulled up all carpets and cut & lifted floorboards which was originally within the estimate. It won our business but not ethically. - The plumber received several calls per hour from the office for updates and regarding other jobs, which significantly delayed the work and so increased the cost to us. - On completion of the work I was given a price which sounded high for the duration, so I asked how it was calculated, which was reluctantly provided. It turns out that they'd charged for the lunch break and double charged for a hot water tank service through both a fixed price and duration on site. Once I pointed this out they corrected the price by reducing by over £100. - The Engineer was superb, excellent work and materials exactly as expected. - We would not use Robert Shaw plumbing again.
The customer service and contact was excellent. The plumber was friendly and clearly knew his trade.The boiler service was done to a high standard. I would recommend this company to anyone.
Robert Shaw are great to deal with - consistently reliable, friendly and knowledgeable and will go the extra mile to deliver a great service. Not just plumbing but electrics also. We love working with them and can highly recommend.
annual service performed efficiently for the second year running at competitive price .. I will invite again next April
