Laser Plumbing Dunedin Central

Requested a quote via their website. Had someone come round, they ended up doing a small job even though they said there are 3 options to quote. Then, without receiving a quote they charged me over $100 for the job I never confirmed. Now they have offered to send someone round to quote again...??? Very confusing and very misleading.

Charged 3 hours for 2 trips where the work could have been done on the first visit as it turned out. They were at the property an hour in total, add in travel time (5 minutes each way from my house). Called to discuss and was met with the office manager (who actually informs me he has no ability to resolve issues to do with billing but had plenty of waffling excuses and apologies). I was to be put through to director to discuss, but was clearly fobbed off as the office manager had talked to him and "explained" the situation, and I was informed the director had come to the same conclusion that the current billing stands. Also had to follow up for them to come back and complete the work over a week later, was advised they'd be coming back in a few days the next week when they had the specialist pipe unblocking truck. After My reminder, the truck promptly arrive that day but they didn't even use it. They ran my garden hose and plunged the drain. The whole reason they had to come back for a second trip was because they needed this specialist unblocking apparently. I paid for 2 trips (vehicle charges, minimum 1 hour visits each occasion) as a result of their faffing around. Oh and the third hour? So the plumber can go home and have a shower. Mickey Mouse organisation, terrible customer service. $318 for them to use my hose and unblock a drain (20 minutes total running water and plunging). No issue with the work, just the charging structure and management attitude. STAY CLEAR, THESE GUYS WILL FLEECE YOU and then they don't even have the guts to talk to you.

Thank you Keith and the team at Laser Plumbing for your prompt and professional service. Great advice and outcome. We would not hesitate to recommend your company to family and friends. Murray and Kim Dougherty

Excellent, reliable and on time. We used Laser Plumbing in one of our shop fit-outs, and were impressed by the professionalism, and workmanship of Terry. He made what can be a stressful phase in a business development run very smoothly. They delivered before schedule, on budget, and left the job clean and tidy. We are well impressed and will strongly recommend Laser Plumbing to all our clients.

Booked someone to come and give us a quote to replace our shower linings. He never showed, even though we stayed home all day waiting. Rang and left a message to find out what happened, and no one has ever responded to my phone message. Slightly ironic that your tagline is Totally Dependable, as this was the opposite of our experience with you.