- Country: Canada
- State: Manitoba
- City: Winnipeg
- Address: 55 Myrtle St Unit 2, Winnipeg, MB R3E 2R3, Canada
- Store
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Our main panel went in the middle of the night. They were extremely forward with costs to have everything fixed and replaced. Jordan and Chris went above and beyond to help us get power back to our house. There was no surprises along the way and when they had to do something they made sure to check with me before hand about the work. Just on customer service alone I'll be staying with this company. I didn't have time to shop around for rates but in an emergency I'll be calling them first thing for anything. Thank you from the bottom of my heart for taking a tough situation with our first home and making it less difficult than it could have been.
Our hot water tank went on the weekend. We called the On Time Group first thing Monday morning. We were told that a technician would be at our place between 9:30 and 11:00. The friendly technician was there at 9:30 and we had hot water again by 10:30. Scotty who did the install was great and didn't leave until he was sure everything was working right and all was cleaned up behind him. Both friendly and great service. Thanks On Time team.
I called last week in regards to my mobile home I live within city limits. Now I am not sure who answered your phone on March 6 @ 10:38 am Do you go underneith mobile homes, I live in the city? Yes, ok good can I get a free estimate? No 80 to send a truck out. Are you sure I see you offer free estimates. No we do not,click. (she may have said bye)?!? I hear the commercials all the time. Perhaps some re-training on telephone etiquette? I called 2 other companies they came for free & my contractor made the choice of those two. I cannot comment on your "actual service" Because here is a prime example of really bad Customer Service!
On time because they speed down the streets! Speeding with a phone number and business name on your van isn't very bright.
This company is very professional. I needed electrical work done. Jordan was honest, very polite, and I will definitely ask for him when I need more electrical done. Thank-you On-Time.
