Redpoint Mechanical Svc Ltd

Though the quality of work performed by Redpoint is adequate their service and response times can be found lacking. With more than one call coming in to them from my strata complaining about a lack of hot water including from a commercial kitchen after they had performed some maintenance work in the building. Despite impacting several holiday rentals and a kitchen they felt it was appropriate to wait, until the afternoon of the next day, and hearing from the strata manager, before they dispatched someone to reopen the hot water valves as they left closed. They felt it wasn't worth their time to dispatch someone after hours to fix their own mistakes despite the possible cost or inconvenience to their customers. If you need plumbing work done in the sea to sky corridor they are an option... unfortunately in Whistler those options are limited so take from it what you will. The service and attention to detail could use some improvement but at the end of the day the actual work is decent.

Terrible service. They were really quick to demand payment and put my project into the back burner for months.

Not an honest company. Look elsewhere.

I called Redpoint when my hot water tank blew because their name and phone number were written on the side of the tank along with the date of installation and the length of warranty. Gwen answered the phone and completely blew me off telling me that they were way to busy to help me and I should call the manufacturer myself to start the warranty claim and try to find a plumber to install the new one for me. I did so only to find out that the tank had already been warrantied (I was not the original owner) and there was nothing they could do. I called Gwen again just to ask why they would put false information and she refused to take any responsibility saying only that the plumber who installed that tank no longer worked for them. I didn't really expect them to pay anything out of pocket for my new tank but a little customer service could have gone a long way in this instance. I own a business in which we supply and install product and if any of my customers ever called with a warranty issue I would do everything in my power to help them through the process.

Professional people and very fair prices