Bro-Tech Plumbing & Heating Inc.

Our furnace quit last night, called brotech in Strathmore and the girl working the phones has zero customer service skills. She stated that they are swamped and if they come over it will be really expensive. Wow, we have used them before, but we will NEVER give them our business moving forward and I will tell anyone that asks the same thing. VEry disappointed. Update, Bro-tech called me, Perhaps I was a little upset the other day, I guess you get that way when you have no heat. She apologized which was very professional of her. As a note we have used them 3 or 4 times in the past with excellent service. Again I WOULD recommend them .

In response to the unfortunate homeowner with a late night furnace call - the call centre gave you information to help make an informed decision. it is customary to have overtime charges for after hours calls. We have used Brotech in the past and have had top notch service and pricing Therefore the 5 STAR rating

I've had Bro-Tech install a furnace and water heater in my house before selling. Work was quick and efficient. Based on that experience, I hired them to plumb in the kitchen of my new house, and also to replace the plugged main sewer line and plumb in a bathroom during the basement remodel. I've given them a lot of money for these jobs. Unfortunately, I was charged for premium service and received the cheapest of materials. The work in the basement was left incomplete due to lack of communication or interest on Dylan's part. The best work was done by the subcontractor they hired. Sorry guys, you have to step it up. Your prices should reflect the work and service you provide. I haven't seen that at all. UPDATE - Preston stepped up and helped provide a solution to the issue of completing the project with the same materials. My advice would be to go to him for what you need.

Bro-Tech did the plumbing in our house renovation. Unfortunately either due to communication issues between our contractor & them or lack of care there are several problems. The valves for the shower are installed at the incorrect depth making the trim kits fit incorrectly, supply lines for a clawfoot tub appear to be in the wrong place making the faucet "fit" on a weird angle, our suction pump has 3/4" line where there should have been 1" (it is 1" into the house and then, for some reason, is switched to 3/4" inside. As a result there is not enough water pressure in the house) and we were billed for a gas line behind our stove but it does not appear to be there. Repeated calls to Bro-Tech have yielded no response or solution. Edit: Bro-Tech finally reached out to clear up a couple of things. I now believe some of these issues are due to our contractors lack of communication between us and Bro-Tech. However, it is unfortunate that it took me leaving a negative review to receive a response. These issues could have easily been cleared up with a returned phone call.

I have had Bro-Tech do three small jobs and was super impressed by their professionalism and they did 100% of the job and cleaned up after themselves