City Works Plumbing & Heating Services

Finally an affordable plumbing company in Edmonton! I had a sewer smell in my house and had City Works Plumbing out and they cleaned out my drains and sewer lines. The sewer smell is gone, and everything is running well. The cost of this service was about 25% less than a couple other companies who quoted me.

I received wonderful customer service from City Works Plumbing. Edmonton has a lot of plumbers so I feel lucky I found this company. No nonsense and great work.

Quick, professional service! Answered all my questions, and had everything up and running in no time. 5☆ service all the way

Don't waste your time or money! I chose this company based on their high ratings. When I called, I was told there was no charge for them to come and diagnose the issue with my leaky dishwasher. They checked it said an appliance repair person would need to fix - okay, all good. I asked them to check my shower to make sure it wasn't related (it had been leaking as well). They said it wasn't but they could fix it for $200. I said no (it was my dishwasher that was the urgent need). It was then that they said the visit would be $125. I decided if they were going to charge me, I might as well get the shower fixed. They installed the wrong part but told me it was because the shower was full of debris and that they would need to go get more cartridges and that it would now cost $450 to fix! The guys were rude and unprofessional. If I could give zero stars, I would. Update based on Rich's reply: My story has not changed - it has remained consistent and is an accurate representation of what happened. Also, anyone who knows me can confirm I am not a violent person and that what you have described is not even close to what happened. My building manager was present and can confirm this. I have asked you to call me and/or my building manager to discuss but you have refused. What has been communicated to you from your staff has been greatly exaggerated and not at all an accurate reflection of what happened. As an aside, the cartridge left behind was a $40 cartridge (it is available at Home Depot for this price). Leaving a one-star review is not "holding you at gunpoint". People are allowed to share their experiences in a public way to provide more transparency. Yes customers will be able to read this and form their own opinions. But as a business, you can't tell me to take down my bad review or you will take legal action - that's not how it works.

I am not a plumber. I had removed the cartridge from our shower thinking the seal was damaged as the shower leaked. The seal didn't look that bad, so I looked at the seat that seals the unit. The seat was damaged. I went to the hardware store asked a guy that worked their what I do about this. He sold me a tool to remove the seat. The tool didn't work On May 7th I City Works came to my house to fix my problem. After assessing the situation I was informed " the only way to fix this " is to remove 6 tiles, remove and replace the existing valve system. I was told that there is no seat in our system, saying " the valve" is cracked and needed to be replaced. The plumber said it would probably be about 2 to 3 hundred to get the tile work done, but that's not part of what they do. I was then presented with an estimate for $795 for City Works portion of the job. Feeling that, no there has to be another way. I went back to the hardware store, pictures on my phone. Explained my situation, the guy helping me didn't know how to help. He asked his co worker, he knew what I needed and the proper tool to fix this immediately. He said " the valve " was actually the seat. He sold me the seat and the proper tool. I repaired this myself in literally 10 minutes. I was charged $42 for gas, because I chose not to have the work done, saying if I do get the work done it would be taken off the bill. I called City Works on May 8th, admittedly angry because I thought your company tried to rip me off. I spoke to Richard, he tried to tell me that what I did was just a quick fix, and that his technician said the valve, which is actually a seat, is cracked and they only fix things properly. Well, my " quick fix " is a proper fix, and cost less than $20 and 10 minutes of my time. I wanted my $42 returned, and an explanation. My thoughts are either you sent someone here that's inexperienced or this is how your company does business. I don't know because today is May 16th and I haven't heard back from Richard yet.