Johnson Plumbing & Heating Ltd

Unreal exceptional customer service, Need help in a bind and came through no questions asked... Twice!

Staff was friendly and helpful, despite me giving a horrible description of what the problem was. Guy who attended the house was great with explaining in normal terms what he found and what he suggested.

Very friendly well stocked and very helpful.

I may have a bias opinion of JPH, as I work there. But my goal is to try to solve as many problems as possible in a day, sometimes there isn't enough time in a day to possibly take care of everything that presents itself. We do the best we can with a small staff of 11 employee's.

I'm new to the area and recently had a problem with my water heater. Turns out it was nothing, the plumber had to walk in, push a button and leave. For this I was charged 152.00. while I don't mind paying for a service or a minimum charge, I do mind not being notified. A customer should know what they are going to be charged automatically especially since previously, I mentioned a number and the secretary agreed with the rough range of that number. That to me is poor customer service. Then when I voice my complaint that a customer should be notified atleast, the woman on the phone tells me "it's comparable with everyone else" in a very unsympathetic tone and continued to not care about my frustrations. Again very poor customer service.While it's not her fault there is a minimum charge, it is her responsibility to be upfront with customers. I'm extremely disappointed with the level of customer service at this establishment and for that reason alone will not use them again. All that was needed was a simple "I'm sorry for the misunderstanding" but instead got attitude. Sincerely, A disappointed customer.