The Water Store - Muskego, WI.

We woke on a Thursday morning to no water. Assumed we needed a new pump (we have a well). I called about 9:00 that morning and someone was here the same afternoon. Because of the age of the pump (40+ years), it was determined we probably needed a new one. They came back on Friday, pulled the pump, determined it was still perfectly fine and spent the next couple of hours trying to figure out the problem. Determined it was a frozen "lateral" (we had some foundation work done during the summer). They spent much time trying to thaw it for us -- all with great patience and professionalism. When the two gentlemen left, they told us that they were reaching out to another plumbing company that might have a tool that could help them with the frozen blockage. They stayed in touch with updates, but our water returned (I'm sure thanks to their efforts) before they could make or locate the tool. They even sent someone back the next day (at our request) because we were having trouble restarting our water heater. I would highly recommend this business. Thank you to Randy, Andy, Charlie and Pam (and the gentleman that restarted our water heater -- I can't remember his name). Also, Andy and Charlie were nice to our dog....Thanks again!!

GREAT customer service and support!

We had a water softner put in. They were exceptional in their customer service, promptly took care of the replacement and answered all our questions whether to fix or replace with honesty. Great overall experience, would definetely recommend!!

Entered the store looking for a new water softener. Was told they would call us to set up appointment on Monday. No one called on Monday, so we called the store and were given the number for the scheduler. We called the scheduler and she was very pleasant and assured us she knew our location and would be happy to send someone out (we live two miles south of Big Bend). On the scheduled day, we received a call from the technician scheduled to come out. He said it would be "36 minutes of windshield time" for him to travel to us. When we pressed him as to what he was alluding to, he said it was a long drive for just a service call. After him insisting it was a lot of "windshield time" for him, we finally asked if he did not want to make the drive. He said yes, but he was happy to refer KH Water Specialists in Mukwonago! We called KH and they IMMEDIATELY saw to our needs. I personally visited the Water Store to let them know of my disappointment in their service. I was politely listened to and then sent on my way. No effort made to find out who I was or who the service tech may be that offered such poor service. If you have any type of water softener or plumbing needs, use KH Water Specialists. They don't have any problems with "windshield time".

Great prices to buy water in bulk to drink or use in a saltwater aquarium. Easy and convenient to refill or purchase new tanks , friendly and knowledgeable